# Setting work schedules

In order to more accurately calculate first response time, you can set the working hours for individual team members. Navigate to the[ agents area](https://app.keeping.com/users) in Keeping's settings, and choose the agent you'd like to set a schedule for. Note that only a Keeping admin can adjust an agents work schedule.

{% hint style="info" %}
An agent's working schedule only applies to calculations in Classic Reports.  Advanced Reports use the organizations business hours.
{% endhint %}

![Set your agents' work schedules for more accurate reporting.](/files/a9f4qOgObGEtTrQGqAFC)


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