# Setting work schedules

In order to more accurately calculate first response time, you can set the working hours for individual team members. Navigate to the[ agents area](https://app.keeping.com/users) in Keeping's settings, and choose the agent you'd like to set a schedule for. Note that only a Keeping admin can adjust an agents work schedule.

{% hint style="info" %}
An agent's working schedule only applies to calculations in Classic Reports.  Advanced Reports use the organizations business hours.
{% endhint %}

![Set your agents' work schedules for more accurate reporting.](https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2FL0GyHn7gTKPbBnzPWZJ9%2FWork%20Schedules.png?alt=media\&token=9888f27b-d539-4c01-9c22-86392b89b9a0)