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What is Keeping?
Getting Started
Quick start for admins
Quick start for agents
Using Keeping in Gmail
Keeping and your customer
Keeping Chrome Extension
Fundamentals
Mobile & web access
Converting an email to a ticket
Using the Knowledge Base
Changing ticket status
Assigning a ticket
Editing ticket recipients
Using tags
Enable an autoreply
Creating a new ticket
Collision detection
Email signatures
Private notes
Activity log
Managing spam
Setup
Installing the Chrome Extension
Integrations
Connecting a mailbox
Inviting users
Admin & agent roles
Workflows
What are Workflows?
Creating Workflows
Workflow conditions
Workflow actions
Matching every incoming email
Service Level Agreements
What are SLAs?
Creating an SLA
SLA conditions
SLA actions
Reporting & Analytics
What are Reports?
Classic Reports
Setting work schedules
First response time
Advanced Reports
Preferences
Reversing conversation order
Pushing tickets into inbox
Hiding the Keeping toolbar
Notifications
Set your business hours
Account & Plans
Adding and removing paid seats
Changing billing plans
Changing organization name
Updating your billing information
Pausing your subscription
Cancelling your subscription
Security and Privacy
Security & Privacy Practices
Google Permissions
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Classic Reports
Use Keeping's classic reports for high level statistics.
Classic Reports are included with all plans. For more detailed reporting, see Keeping's Advanced Reports that are included in the Organization plan.
Classic Reports
Keeping's Classic Reports provide high level statistics to measure the performance of your team. With Keeping's reports, you can measure:
  • Total Support Requests
  • Average Requests per Day
  • Average First Response Time
  • Per Agent response time and number of tickets responded to
Reporting & Analytics - Previous
What are Reports?
Next
Setting work schedules
Last modified 7mo ago
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