# Forwarding your mailbox

The easiest way to set up Keeping is to login to your shared mailbox [with "Sign in with Google"](/help/setup/connecting-a-mailbox/sign-in-with-google.md). As an alternative, you can manually forward your support mailbox to Keeping.

:hand\_splayed:If you are using a [Google Group](/help/setup/connecting-a-mailbox/connect-a-google-group.md) or [Gmail Alias](/help/setup/connecting-a-mailbox/connect-a-gmail-alias.md), see our specific help articles.

{% content-ref url="/pages/ti9YUBxY1ybQ1boy4B1X" %}
[Connect a Google Group](/help/setup/connecting-a-mailbox/connect-a-google-group.md)
{% endcontent-ref %}

{% content-ref url="/pages/BA9LxKnK49fhliwewryS" %}
[Connect a Gmail Alias](/help/setup/connecting-a-mailbox/connect-a-gmail-alias.md)
{% endcontent-ref %}

{% hint style="info" %}
**Good to know:** If you've previously connected a mailbox via "Sign in with Google", you'll need to [disconnect it ](/help/setup/connecting-a-mailbox/disconnecting-a-mailbox.md)before you can set up forwarding.
{% endhint %}

### Navigate to your Mailbox

If you're not there already, (1) navigate to the settings page for your mailbox by (2) clicking the pencil icon on the mailbox settings page.

![Navigate to the settings page for your mailbox](/files/VzxwljbENwzGvh96ONkF)

### Choose "Set up Forwarding"

![Click the "Set Up Forwading" link.](/files/Fo5Qjx7dyhVjX7XUsmGq)

### Copy your Keeping Forwarding Address

Copy your unique Keeping forwarding email address to your clipboard by clicking on the icon to the right of the address.

![Copy your unique Keeping Forwarding Address](/files/uoQf9NdDotOH3tjb6WMG)

### Login to the Gmail account **for this mailbox**

Back in Gmail, login to the Gmail account **that currently receives your support email.** This is typically an account that looks like <mark style="color:red;"><support@company.com></mark> or <mark style="color:red;"><help@company.com>.</mark>

![Sign in to your shared mailbox in Gmail.](/files/LxRvZklzcCOxHizc7Ll9)

### Go to your Gmail Settings for your shared mailbox

Click the "Gear" icon in Gmail, then See all settings.

![Navigate to your Gmail Settings](/files/takdFvTIrTi4r8GQtRsY)

### Choose the **Forwarding and POP/IMAP** tab of your settings

![Find the "Forwarding and POP/IMAP" Tab](/files/FRcRzmYgBZ2fsrpWlMGH)

### Under Forwarding, click "Add a forwarding address."

![Click Add a Forwarding Address](/files/wOAhHrk9W6wEsEZluTI3)

### **Enter your unique Keeping email address**&#x20;

**Enter your unique Keeping email address** that you copied in Step 3, and click "Next."

![Enter your Keeping Forwarding Address](/files/alGlpkpaXJpQqnXsLjQ1)

### Click OK and proceed to the next step

Gmail will send a confirmation email to your unique Keeping email address. Click OK and proceed to the next step.

![Click OK to Proceed](/files/yzsVLNLuOwSL4eJe6V4a)

## Confirm Your Email Forwarding

Gmail confirms any new forwarding address with an email. **Return to the Gmail account that you originally signed up for Keeping with**, and check your inbox for a forwarding confirmation from Google.

### Log back into **your work Gmail account**&#x20;

Log back into **your work Gmail account** (or the address you used to create your Keeping account), and look for an email from Google asking you to confirm email forwarding.

![Find your confirmation email from Google](/files/NtO0ZKulARWn05eRA21Y)

### Confirm email forwarding to Keeping

Open the email, and click the link to confirm email forwarding to Keeping.

## Enable Forwarding and Test (Important!)

Almost there! After you have confirmed forwarding, **you need to go back to the Gmail account for your support emails** (eg support@ or help@), and return back to the settings for **Forwarding and POP/IMAP** and **enable the forwarding.**

### Go to your Gmail Settings in your support mailbox

Log back into the account that currently receives your support email (or, you may still be logged in). Return back to the settings.

![Go back to your Gmail Settings](/files/takdFvTIrTi4r8GQtRsY)

### Go to the Forwarding & POP/IMAP tab

As with before, return to the Forwarding & POP/IMAP tab. **This time, choose the setting next to your Keeping email address and** click "Forward a copy of incoming mail to.."

Don't forget to click **Save Changes** at the bottom of the page!

![Make sure you turn on Gmail Forwarding](/files/HTB5Y9awvnPTR7CJ3Unb)

## Send a Test

Back in the Keeping settings, send a test email to confirm you have everything wired up correctly. You should receive a test email in your work account, inside the Keeping tab.


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