# Reporting & Analytics

- [What are Reports?](https://docs.keeping.com/help/reporting-and-analytics/what-are-reports.md): Learn how to use Keeping's reports and what is measured.
- [Classic Reports](https://docs.keeping.com/help/reporting-and-analytics/classic-reports.md): Use Keeping's classic reports for high level statistics.
- [Setting work schedules](https://docs.keeping.com/help/reporting-and-analytics/classic-reports/setting-work-schedules.md): Understand how to set a work schedule for your agent.
- [First response time](https://docs.keeping.com/help/reporting-and-analytics/classic-reports/first-response-time.md): How Keeping calculates First Response Time.
- [Advanced Reports](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports.md): Keeping's Advanced Reporting provides deep insights into the performance of your team.
- [Team performance](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports/team-performance.md): Track your team's performance and when they are busiest.
- [Agent performance](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports/agent-performance.md): Track individual agent performance on the Agents section of Advanced Reporting.
- [Ticket statistics](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports/ticket-statistics.md): Ticket level statistics for your mailbox and tags.
- [Message statistics](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports/message-statistics.md): Message (or email) level statistics in Advanced Reports.
- [Export to CSV](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports/export-to-csv.md)
- [Tag intersection analytics](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports/tag-intersection-analytics.md): Learn how to generate reports for tickets that contain multiple tags.


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