In Keeping's settings, click on the Automation tab to create a new workflow.
Setting Up a New Workflow
Click "Add Workflow" to create a new workflow
Add a New Workflow by clicking the Add Workflow button
Name your workflow
Name your workflow something that will help you remember what it does, and choose which mailboxes your workflow will run on. Remember, a workflow runs when a new message arrives into one (or more) of your mailboxes. Click "Next Step" to move on.
Name your workflow and choose the mailboxes it should run on
Choose your matching conditions
Choose the conditions that need to match to trigger your workflow. For example, you may want a workflow to run when specific words are present in the subject of your incoming support email. See our help article on workflow conditions to learn more.
Add a condition for your workflow
You can chain together multiple conditions using "AND" and "OR" blocks by clicking the "AND" or "OR" buttons. For example, you may want to trigger a workflow only when certain words are in the subject AND it is from a specific email address.
Chain conditions together, if you like
Choose your actions
Select the Actions to apply once your Workflow is triggered. For example, you may want to assign a ticket to a specific agent. As with Conditions, you can chain together multiple actions by clicking the "AND" button. See our help center article to learn more about workflow actions.
Add an action for your workflow.
Review and Activate
Review your workflow, and click "Activate" to set it in motion!