# Creating Workflows
In Keeping's settings, click on the Automation tab to create a new workflow.
## Setting Up a New Workflow
### Click "Add Workflow" to create a new workflow
### Name your workflow
Name your workflow something that will help you remember what it does, and choose which mailboxes your workflow will run on. Remember, a workflow runs when a new message arrives in one (or more) of your mailboxes. Click "Next Step" to move on.
Name your workflow and choose the mailboxes it should run on
### Choose what action triggers the workflow
The **Runs When** dropdown sets the event that triggers your workflow.
Choose when your workflow is triggered
**Email triggers** — fire when a message arrives in the conversation:
* **Initial email is received** — runs once, when a new conversation is created.
* **Agent replies** — runs each time an agent sends a reply.
* **Customer replies** — runs each time the customer responds to an existing conversation.
* **Initial email, agent replies, customer replies** — runs on every email in the conversation, regardless of who sent it.
**State-change triggers** — fire when a teammate changes a conversation's properties:
* **An agent applies a tag** — runs when a specific tag is added. You'll pick the tag in a follow-up dropdown.
* **An agent assigns a teammate** — runs when a specific teammate is assigned. You'll pick the teammate in a follow-up dropdown.
* **An agent sets a priority** — runs when a conversation is set to a specific priority (Low, Medium, or High).
{% hint style="info" %}
State-change triggers fire when an agent, API call, or integration makes the change — but **not when another workflow's action causes it**. This prevents workflows from chaining into infinite loops.
{% endhint %}
### Choose your matching conditions
**Choose the conditions that need to match to trigger your workflow.** For example, you may want a workflow to run when specific words are present in the subject of your incoming support email. See our help article on [workflow conditions](/help/workflows/workflow-conditions.md) to learn more.
You can **chain together multiple conditions using "AND" and "OR" blocks** by clicking the "AND" or "OR" buttons. For example, you may want to trigger a workflow only when certain words are in the subject AND it is from a specific email address.
### Choose your actions
Select the Actions to apply once your Workflow is triggered. For example, you may want to assign a ticket to a specific agent. As with Conditions, you can chain multiple actions by clicking the "AND" button. See our help center article to learn more about [workflow actions](/help/workflows/workflow-actions.md).
Add an action for your workflow.
### Review and Activate
Review your workflow, and click **Activate** to set it in motion!
Confirm your choices and Activate your workflow
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