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HomeFeaturesPricingBlog
  • What is Keeping?
  • Getting Started
    • Quick start for admins
    • Quick start for agents
    • Using Keeping in Gmail
    • Keeping and your customer
    • Keeping for Chrome
    • Keeping for Safari
  • Fundamentals
    • Mobile & web access
    • Converting an email to a ticket
    • Using Templates
    • Changing ticket status
    • Assigning a ticket
    • Editing ticket recipients
    • Moving a ticket
    • Sharing a ticket
    • Using tags
    • Enable an autoreply
    • Creating a new ticket
    • Collision detection
    • Email signatures
    • Private notes
    • Activity log
    • Managing spam
    • Shared drafts
    • Agent Availability
  • Setup
    • Installing the Chrome Extension
    • Installing the Safari Extension
    • Integrations
      • Asana
      • ClickUp
      • HubSpot
      • Jira
      • Linear
      • Shortcut
      • Shopify
      • Zapier
    • Connecting a mailbox
      • Sign in with Google
      • Connect a Google Group
      • Connect a Gmail Alias
      • Forwarding your mailbox
      • Custom domains
      • Connect a web form
      • Disconnecting a mailbox
    • Inviting users
    • Admin & agent roles
    • Manually updating the Extension
  • Workflows
    • What are Workflows?
    • Creating Workflows
    • Workflow conditions
    • Workflow actions
    • Round Robin assignment
  • Service Level Agreements
    • What are SLAs?
    • Creating an SLA
    • SLA conditions
    • SLA actions
  • Satisfaction Ratings (CSAT)
    • What are CSAT Ratings?
    • Enabling Satisfaction Ratings
    • Customizing the CSAT widget
    • CSAT Reports
  • Reporting & Analytics
    • What are Reports?
    • Classic Reports
      • Setting work schedules
      • First response time
    • Advanced Reports
      • Team performance
      • Agent performance
      • Ticket statistics
      • Message statistics
      • Export to CSV
  • Preferences
    • Reversing conversation order
    • Pushing tickets into inbox
    • Hiding the Keeping toolbar
    • Close & Next
    • Personal Inbox Signature
    • Notifications
      • Desktop Notifications
      • Browser permissions
      • Inside Gmail
    • Set your business hours
  • Account & Plans
    • Adding and removing paid seats
    • Changing billing plans
    • Changing organization name
    • Updating your billing information
    • Pausing your subscription
    • Cancelling your subscription
  • Troubleshooting & FAQs
    • Toolbar Not Refreshing
  • Security and Privacy
    • Security & Privacy Practices
    • Google Permissions
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On this page
  • Navigate to your Mailbox settings
  • Choose "Set up Forwarding"
  • Copy your Keeping Forwarding Address
  • Login to the admin settings for your web form
  1. Setup
  2. Connecting a mailbox

Connect a web form

How to connect a web form directly to Keeping.

PreviousCustom domainsNextDisconnecting a mailbox

Last updated 1 year ago

If you have "Contact Us" or similar form on your website, you can use your Keeping forward address as a destination. You can also continue to send your web form email to your shared inbox and let Keeping sync it from there.

Navigate to your Mailbox settings

If you're not there already, navigate to the settings page for your mailbox by clicking the pencil icon on the mailbox settings page.

Choose "Set up Forwarding"

Copy your unique Keeping forwarding email address to your clipboard by clicking on the icon to the right of the address.

Copy your Keeping Forwarding Address

Login to the admin settings for your web form

Login to the admin settings for your web from, and use your Keeping Forwarding Address as the destination for your web form.

Make sure that the Reply-To is set to your customer's email address so that when you reply it goes to your customer and not back to your shared mailbox.

Navigate to your Mailbox Settings
Click "Set up Forwarding"
Copy Your Forwarding Address