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What is Keeping?
Getting Started
Quick start for admins
Quick start for agents
Using Keeping in Gmail
Keeping and your customer
Keeping Chrome Extension
Fundamentals
Mobile & web access
Converting an email to a ticket
Using the Knowledge Base
Changing ticket status
Assigning a ticket
Editing ticket recipients
Using tags
Enable an autoreply
Creating a new ticket
Collision detection
Email signatures
Private notes
Activity log
Managing spam
Setup
Installing the Chrome Extension
Integrations
Connecting a mailbox
Inviting users
Admin & agent roles
Workflows
What are Workflows?
Creating Workflows
Workflow conditions
Workflow actions
Matching every incoming email
Service Level Agreements
What are SLAs?
Creating an SLA
SLA conditions
SLA actions
Reporting & Analytics
What are Reports?
Classic Reports
Advanced Reports
Preferences
Reversing conversation order
Pushing tickets into inbox
Hiding the Keeping toolbar
Notifications
Set your business hours
Account & Plans
Adding and removing paid seats
Changing billing plans
Changing organization name
Updating your billing information
Pausing your subscription
Cancelling your subscription
Security and Privacy
Security & Privacy Practices
Google Permissions
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Changing billing plans
How to change your billing plan, and why you may not be able to downgrade.
You can change your subscription plan from the account page of your Keeping's settings. On this page, click the button of the plan you'd like to move to.
Click the new plan button.

Exceeding Plan Limits

You'll be notified if you attempt to downgrade a plan while you exceed the limits of the new plan. In order to downgrade your plan, you may need to remove integrations, workflows, or agents that exceed your limits. Contact us at [email protected] if you need help.
Exceeding plan limits.
Account & Plans - Previous
Adding and removing paid seats
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Changing organization name
Last modified 5mo ago
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Exceeding Plan Limits