# Sharing a ticket

## Sharing a Ticket Basics

At times, it's necessary to share an email conversation with individuals outside your Keeping organization. The **Share Conversation** feature in Keeping enables you to generate a unique link, providing access to a read-only version of the support conversation. 

## How do I generate a sharable link for a Keeping ticket?

1. Open the Keeping ticket you would like to share.
2. Click on the **Share** button in the upper right corner of your Gmail view.
3. Click on the **Copy link** button.
4. To provide access, share the link through email, Slack, or any other preferred communication platform.

<figure><img src="https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2FgbOg6xaT93aBngu10hKZ%2FShare%20Conversation%20from%20Sidebar.png?alt=media&#x26;token=1c173063-1bcc-42c3-afa6-149776872148" alt=""><figcaption><p>Generate a sharable link for Keeping</p></figcaption></figure>

## What can a user see once they have access to the link?

When a conversation is accessed via a shared link, viewers will see a **read-only version** of the conversation. This includes Notes, Activity, assignments, and other ticket metadata, without the ability to edit or modify any details.

## Is the shareable link secure?

Keeping does not generate a shareable link to your message until you click the **Share** button on a Keeping ticket. If you'd like to reset the link after it has been generated, click the **Reset link** button.

{% hint style="danger" %}
Keep in mind that once a link is generated, a Keeping conversation is viewable by anyone with access to the link. Use the **Reset link** button if you would like to remove access.
{% endhint %}