# Sharing a ticket

## Sharing a Ticket Basics

At times, it's necessary to share an email conversation with individuals outside your Keeping organization. The **Share Conversation** feature in Keeping enables you to generate a unique link, providing access to a read-only version of the support conversation. 

## How do I generate a sharable link for a Keeping ticket?

1. Open the Keeping ticket you would like to share.
2. Click on the **Share** button in the upper right corner of your Gmail view.
3. Click on the **Copy link** button.
4. To provide access, share the link through email, Slack, or any other preferred communication platform.

<figure><img src="/files/DYsU06WmJGFNhxbe7MHB" alt=""><figcaption><p>Generate a sharable link for Keeping</p></figcaption></figure>

## What can a user see once they have access to the link?

When a conversation is accessed via a shared link, viewers will see a **read-only version** of the conversation. This includes Notes, Activity, assignments, and other ticket metadata, without the ability to edit or modify any details.

## Is the shareable link secure?

Keeping does not generate a shareable link to your message until you click the **Share** button on a Keeping ticket. If you'd like to reset the link after it has been generated, click the **Reset link** button.

{% hint style="danger" %}
Keep in mind that once a link is generated, a Keeping conversation is viewable by anyone with access to the link. Use the **Reset link** button if you would like to remove access.
{% endhint %}


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