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  • What is Keeping?
  • Getting Started
    • Quick start for admins
    • Quick start for agents
    • Using Keeping in Gmail
    • Keeping and your customer
    • Keeping for Chrome
    • Keeping for Safari
  • Fundamentals
    • Mobile & web access
    • Converting an email to a ticket
    • Using Templates
    • Changing ticket status
    • Assigning a ticket
    • Editing ticket recipients
    • Moving a ticket
    • Sharing a ticket
    • Using tags
    • Enable an autoreply
    • Creating a new ticket
    • Collision detection
    • Email signatures
    • Private notes
    • Activity log
    • Managing spam
    • Shared drafts
    • Agent Availability
  • Setup
    • Installing the Chrome Extension
    • Installing the Safari Extension
    • Integrations
      • Asana
      • ClickUp
      • HubSpot
      • Jira
      • Linear
      • Shortcut
      • Shopify
      • Zapier
    • Connecting a mailbox
      • Sign in with Google
      • Connect a Google Group
      • Connect a Gmail Alias
      • Forwarding your mailbox
      • Custom domains
      • Connect a web form
      • Disconnecting a mailbox
    • Inviting users
    • Admin & agent roles
    • Manually updating the Extension
  • Workflows
    • What are Workflows?
    • Creating Workflows
    • Workflow conditions
    • Workflow actions
    • Round Robin assignment
  • Service Level Agreements
    • What are SLAs?
    • Creating an SLA
    • SLA conditions
    • SLA actions
  • Satisfaction Ratings (CSAT)
    • What are CSAT Ratings?
    • Enabling Satisfaction Ratings
    • Customizing the CSAT widget
    • CSAT Reports
  • Reporting & Analytics
    • What are Reports?
    • Classic Reports
      • Setting work schedules
      • First response time
    • Advanced Reports
      • Team performance
      • Agent performance
      • Ticket statistics
      • Message statistics
      • Export to CSV
  • Preferences
    • Reversing conversation order
    • Pushing tickets into inbox
    • Hiding the Keeping toolbar
    • Close & Next
    • Personal Inbox Signature
    • Notifications
      • Desktop Notifications
      • Browser permissions
      • Inside Gmail
    • Set your business hours
  • Account & Plans
    • Adding and removing paid seats
    • Changing billing plans
    • Changing organization name
    • Updating your billing information
    • Pausing your subscription
    • Cancelling your subscription
  • Troubleshooting & FAQs
    • Toolbar Not Refreshing
  • Security and Privacy
    • Security & Privacy Practices
    • Google Permissions
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On this page
  • Using the Web Portal
  • Add A Home Screen Bookmark
  • Using Keeping inside the mobile Gmail App
  1. Fundamentals

Mobile & web access

Keeping has a fully responsive web portal that makes it easy to access your Keeping tickets while on the go.

PreviousKeeping and your customerNextConverting an email to a ticket

Last updated 1 year ago

Using the Web Portal

In order to access Keeping on your mobile device, visit in your mobile browser. After you sign-in, you'll have complete access to your Keeping inbox.

Good to know: You can also access this website on your computer or desktop if you'd prefer to use Keeping outside of Gmail. Just visit the same URL in Chrome.

Add A Home Screen Bookmark

In both Android and iOS, you can add a bookmark on your device's home screen in order to have quick access to Keeping.

  • On iOS, open mobile Safari and visit your Keeping mobile inbox at the url above. Then click the "Share" icon at the bottom of the screen (it looks like a box with an arrow point up), and choose "Add to Home Screen."

  • For Android, visit your Keeping mobile inbox at the url above in the Chrome app. Then tap the menu icon (3 dots in the upper right-hand corner), and tap "Add to Home Screen".

Using Keeping inside the mobile Gmail App

Due to technical limitations imposed by Google, we cannot offer the same rich set of features inside the Gmail App on Android or iOS. For now, please use the web portal to access your Keeping tickets on your Android or iOS device.

https://app.keeping.com/inbox