# Private notes

## What are Notes?

Notes are only viewable by your team and offer a way to provide more context or information about request.  By using the `@` symbol and a teammates name, you can trigger a notification so the ticket is brought to their attention.

Notes are a great way to discuss a ticket without forwarding around email.  And your note will always be linked to the ticket, so it can be a great way to add important history or information to a ticket.

## Access Notes in Gmail

Click the "Notes" tab in the right sidebar to see notes for a ticket.  A counter indicator will show how many notes there are for a ticket.

![Access notes in the sidebar](https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2FtlDnMCChR9MqlP6nBTGj%2FSidebar%20Notes.png?alt=media\&token=fb4ee57a-a133-4541-ba2d-9c341b1cb902)

## Using "@mentions"

Any team member that has access to a ticket can be "@mentioned" in the note.  When you do so, they will receive a notification.  The ticket will also move into their main Gmail inbox (if you have the feature enabled). See more on that below.

{% content-ref url="../preferences/pushing-tickets-into-inbox" %}
[pushing-tickets-into-inbox](https://docs.keeping.com/help/preferences/pushing-tickets-into-inbox)
{% endcontent-ref %}