Zapier
Use Zapier to connect Keeping to hundreds of other tools.
Last updated
Use Zapier to connect Keeping to hundreds of other tools.
Last updated
is an online platform that helps you automate workflows by connecting your apps and services you use. With Zapier, you can connect Keeping to hundreds of other tools like Google Sheets, Pipedrive, Trello, or Slack.
Currently, Keeping supports Zapier integrations that move your support ticket data FROM Keeping TO other tools. In the future we plan to support integrations that allow you to create and update tickets inside Keeping.
Create a Keeping integration with so that you are notified in a Slack channel when a new ticket is created. Or go a step further and notify individual users in Slack when they are assigned a ticket.
Use to keep a log of your support tickets. When a new ticket is created, add a row to a spreadsheet with whatever data you like.
When a new ticket arrives, create or update an entry in your CRM to keep all of your customer data in one place. For example, you could connect .
When a new ticket is assigned, (or any other project management tool) to keep track of it's progress.
If you haven't already, you'll need to create an account on Zapier.
In Zapier, an integration between two applications is called a "Zap". Navigate to your Zapier Dashboard and click "Create a Zap"
Search for "Keeping" and then select the event you would like to trigger this integration. A trigger is the action in Keeping that will send data to your other application (like Slack).
Connect Zapier to Keeping by copying your secret API Key. Back in Keeping, navigate to the Zapier integrations page. You can find this by clicking "Integrations" from your Keeping settings page, and then the "Connect" tab inside the Zapier integration.
Click "Generate API Key", and then "Reveal API Key" once it's created. Copy this value - you'll need it back over in the Zapier app.
Keep your API Key secret! If shared publicly, a malicious actor could use it to access your support ticket data.
Copy the API Key from Keeping into Zapier
Choose your mailbox and click "Test Your Trigger". If you have any trouble here feel free to get in touch at support@keeping.com and we'll lend a hand.
