> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/setup/inviting-users.md).

# Inviting users

## What are Agents?

In Keeping, an "Agent" is a user that can reply to support tickets.  You'll need to invite an agent to your organization before they can see and reply to support tickets. Once a user accepts the invite, they will receive an email which invites them to join your organization.

You can determine if an [agent has admin permissions ](/help/setup/admin-and-agent-roles.md)when you invite them.

{% hint style="info" %}
Each agent you invite to Keeping must have an address provided by Gmail, Google Workspace, or GSuite.
{% endhint %}

## Inviting an Agent

### Go to the agents area in Keeping's settings

Navigate to the [agents area](https://app.keeping.com/users) in Keeping's settings. Once there, click on the "Invite Team Member" button in the upper right.

![Navigate to the Agents section in Keeping Settings](/files/lKUrU3ZuHMMWUA88Rqjs)

### Invite the agent

Enter in the email address for your agent, along with their first and last names. You can also adjust their role (Admin or Agent), and which mailboxes they will have access to once they join. Click "Send Invitation" once you are done.

![Enter the email address and name for your agent and click Send.](/files/siX4iOhBInmNJi1IrFrb)


---

# Agent Instructions
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