# Inviting users

## What are Agents?

In Keeping, an "Agent" is a user that can reply to support tickets.  You'll need to invite an agent to your organization before they can see and reply to support tickets. Once a user accepts the invite, they will receive an email which invites them to join your organization.

You can determine if an [agent has admin permissions ](/help/setup/admin-and-agent-roles.md)when you invite them.

{% hint style="info" %}
Each agent you invite to Keeping must have an address provided by Gmail, Google Workspace, or GSuite.
{% endhint %}

## Inviting an Agent

### Go to the agents area in Keeping's settings

Navigate to the [agents area](https://app.keeping.com/users) in Keeping's settings. Once there, click on the "Invite Team Member" button in the upper right.

![Navigate to the Agents section in Keeping Settings](/files/lKUrU3ZuHMMWUA88Rqjs)

### Invite the agent

Enter in the email address for your agent, along with their first and last names. You can also adjust their role (Admin or Agent), and which mailboxes they will have access to once they join. Click "Send Invitation" once you are done.

![Enter the email address and name for your agent and click Send.](/files/siX4iOhBInmNJi1IrFrb)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.keeping.com/help/setup/inviting-users.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.