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  • What is Keeping?
  • Getting Started
    • Quick start for admins
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  • Fundamentals
    • Mobile & web access
    • Converting an email to a ticket
    • Using Templates
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    • Using tags
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    • Installing the Chrome Extension
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    • Connecting a mailbox
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    • Inviting users
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  • Workflows
    • What are Workflows?
    • Creating Workflows
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    • Round Robin assignment
  • Service Level Agreements
    • What are SLAs?
    • Creating an SLA
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  • Satisfaction Ratings (CSAT)
    • What are CSAT Ratings?
    • Enabling Satisfaction Ratings
    • Customizing the CSAT widget
    • CSAT Reports
  • Reporting & Analytics
    • What are Reports?
    • Classic Reports
      • Setting work schedules
      • First response time
    • Advanced Reports
      • Team performance
      • Agent performance
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      • Export to CSV
  • Preferences
    • Reversing conversation order
    • Pushing tickets into inbox
    • Hiding the Keeping toolbar
    • Close & Next
    • Personal Inbox Signature
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      • Desktop Notifications
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      • Inside Gmail
    • Set your business hours
  • Account & Plans
    • Adding and removing paid seats
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  • Troubleshooting & FAQs
    • Toolbar Not Refreshing
  • Security and Privacy
    • Security & Privacy Practices
    • Google Permissions
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On this page
  • What are Agents?
  • Inviting an Agent
  • Go to the agents area in Keeping's settings
  • Invite the agent
  1. Setup

Inviting users

Learn how to invite your team to Keeping.

PreviousDisconnecting a mailboxNextAdmin & agent roles

Last updated 1 year ago

What are Agents?

In Keeping, an "Agent" is a user that can reply to support tickets. You'll need to invite an agent to your organization before they can see and reply to support tickets. Once a user accepts the invite, they will receive an email which invites them to join your organization.

You can determine if an when you invite them.

Each agent you invite to Keeping must have an address provided by Gmail, Google Workspace, or GSuite.

Inviting an Agent

Go to the agents area in Keeping's settings

Navigate to the in Keeping's settings. Once there, click on the "Invite Team Member" button in the upper right.

Invite the agent

Enter in the email address for your agent, along with their first and last names. You can also adjust their role (Admin or Agent), and which mailboxes they will have access to once they join. Click "Send Invitation" once you are done.

agent has admin permissions
agents area
Navigate to the Agents section in Keeping Settings
Enter the email address and name for your agent and click Send.