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Learn how to invite your team to Keeping.
In Keeping, an "Agent" is a user that can reply to support tickets. You'll need to invite an agent to your organization before they can see and reply to support tickets. Once a user accepts the invite, they will receive an email which invites them to join your organization.
Each agent you invite to Keeping must have an address provided by Gmail, Google Workspace, or GSuite.
Navigate to the Agents section in Keeping Settings
Enter in the email address for your agent, along with their first and last names. You can also adjust their role (Admin or Agent), and which mailboxes they will have access to once they join. Click "Send Invitation" once you are done.
Enter the email address and name for your agent and click Send.