Custom domains

What is a custom domain?

When you connect your shared mailbox to Keeping using forwarding, Keeping sends support mail to your customers on your behalf. So while your customers will always receive email from your shared mailbox's email address, some email providers append a via keeping.com in the header of your reply.

If you'd like to remove the via keeping.com from your support mail replies, Keeping offers the ability to set up a custom domain. This requires that you have the ability to add two TXT records to your DNS settings. Once configured, the via keeping.com will be removed from all replies to your customers.

If you use "Sign in with Google" to connect your mailbox to Keeping, you do NOT need a custom domain.

Removing "via keeping.com"

Setting up a custom domain

You, or someone in your organization, will need to be able to access your DNS settings for your domain in order to set up a custom domain.

You can generate them yourself from your mailbox settings.

1. Go to Settings → Mailboxes and click the "pencil" icon next to the mailbox you want to set up.

2. Click Get DNS Records. (This option appears for mailboxes connected via forwarding on a custom domain. It won't show for mailboxes signed in with Google.)

3. In the window that opens, click Email Records to Me. Keeping generates your two TXT records — one SPF and one DKIM — and emails the exact values to your account's email address within a few moments.

4. Add both records to your DNS provider, following the step-by-step values in the email.

   • If you already have an SPF record for your domain, don't add a second one — DNS allows only one SPF record per domain. Instead, merge include:mailgun.org into your existing record (e.g. v=spf1 include:_spf.google.com include:mailgun.org ~all).

5. Once both records are live, reply to the records email so our team can verify everything is configured correctly and finish enabling your custom domain.

That's it — once verified, your replies will send from your own domain with no "via keeping.com" tag.

How do custom domains work?

When you request a custom domain, we'll supply you with a SPF and DKIM records. Email providers (ISPs) use SPF and DKIM records to confirm that you have approved the sending of email from a specific third party (such as Google or Keeping).

In most cases, Keeping works fine without a custom domain. However, if your organization has implemented a DMARC policy of reject or quarantine, then a custom domain is essential. This is because these policies tell other ISPs that you do NOT approve of any email sent from domains without appropriate SPF and DKIM records, and replies sent via Keeping could end up in your customer's spam folder.

Read More: SPF and DKIM Explained (on netcorecloud.com)

Do I need a custom domain if I connect my mailbox directly to Keeping?

If you use "Sign in with Google" to connect your mailbox to Keeping, then you do NOT need a custom domain. This is because Keeping is sending email directly from your own domain and it will never show up with the via keeping.com callout.

Is there an extra charge or fee for a custom domain?

Nope! Custom domains are offered for all plans free of charge.

Still have questions? Then drop us a line at [e-mail] and someone will jump in to lend a hand.