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What is Keeping?
Getting Started
Quick start for admins
Quick start for agents
Using Keeping in Gmail
Keeping and your customer
Keeping Chrome Extension
Fundamentals
Mobile & web access
Converting an email to a ticket
Using the Knowledge Base
Changing ticket status
Assigning a ticket
Using tags
Enable an autoreply
Creating a new ticket
Collision detection
Email signatures
Private notes
Activity log
Managing spam
Setup
Installing the Chrome Extension
Integrations
Connecting a mailbox
Inviting users
Admin & agent roles
Workflows
What are Workflows?
Creating Workflows
Workflow conditions
Workflow actions
Matching every incoming email
Reporting & Analytics
What are Reports?
Classic Reports
Advanced Reports
Preferences
Reversing conversation order
Pushing tickets into inbox
Hiding the Keeping toolbar
Notifications
Set your business hours
Account & Plans
Adding and removing paid seats
Changing billing plans
Changing organization name
Updating your billing information
Pausing your subscription
Cancelling your subscription
Security and Privacy
Security & Privacy Practices
Google Permissions
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Pausing your subscription
How to pause your subscription when you may not be using Keeping but need to preserve your data.
You can pause your paid subscription from the account page of your Keeping's settings. On this page, click the link at the bottom of the page to make changes to your subscription.
Only agents with the role of "Billing Admin" may pause an account.
Pause your subscription via the billing portal.
Account & Plans - Previous
Updating your billing information
Next - Account & Plans
Cancelling your subscription
Last modified 25d ago
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