Collision detection
Understand how you can avoid "double emails" to your customer by using Keeping's advanced collision detection.
Last updated
Understand how you can avoid "double emails" to your customer by using Keeping's advanced collision detection.
Last updated
Keeping will display a notification if two agents are viewing a ticket at the same time. And if one agent attempts to reply to a ticket while another agent is composing a reply, Keeping will politely block the second agent. This prevents a customer from receiving multiple replies to the same message.
If more than one agent is viewing a support ticket, Keeping will display a notification to each agent that others are viewing the same ticket.
If a second agent attempts to start a reply when another agent is already composing a reply, Keeping will display a notification to the second agent. This notification can be dismissed by clicking the "Unlock" icon.
