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SLA Actions run when an SLA Violation occurs
The SLA Violation tag is applied to a ticket when an SLA rule is triggered. The SLA Violation tag cannot be edited or removed from a ticket once it is set.
The SLA Violation Tag
Use Keeping's filters if you would like to see all the tickets with the SLA Violation.
In addition to applying the SLA Violation tag, you may choose to apply other actions after an SLA Violation occurs.
- Assign to - Assign the ticket to one (or more) agents when the SLA Violation occurs. For example, you may want to assign the ticket to a manager or team member.