> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/service-level-agreements/sla-actions.md).

# SLA actions

![SLA Actions](/files/xOSgB0jLi8ROJlnQzyOg)

## What are SLA actions?

When an SLA Violation occurs (based on the [conditions](/help/service-level-agreements/sla-conditions.md) you set), the "SLA Violation" tag is applied to the conversation.  You may optionally add additional actions to run.

### SLA Violation Tag

The SLA Violation tag is applied to a ticket when an SLA rule is triggered. The SLA Violation tag cannot be edited or removed from a ticket once it is set. 

![The SLA Violation Tag](/files/ot4ccXJrkeaPd7OszyJg)

{% hint style="info" %}
Use Keeping's filters if you would like to see all the tickets with the SLA Violation.
{% endhint %}

### Additional Actions

In addition to applying the SLA Violation tag, you may choose to apply other actions after an SLA Violation occurs.

* **Assign to** - Assign the ticket to one (or more) agents when the SLA Violation occurs.  For example, you may want to assign the ticket to a manager or team member.
* **Notify** - Push a desktop notification to the user you choose when the violation occurs. Note, the user must have enabled [desktop notifications](/help/preferences/notifications/desktop-notifications.md) for this to take effect.


---

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