> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/service-level-agreements/sla-actions.md).

# SLA actions

SLA Actions run when an SLA Violation occurs

![SLA Actions](https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2F8PDNuW43MQU8NuN20RHh%2FSLA%20-%20Step%204.png?alt=media\&token=128a47fe-a3ea-4eee-8ebd-eeefb97cee94)

## What are SLA actions?

When an SLA Violation occurs (based on the [conditions](/help/service-level-agreements/sla-conditions.md) you set), the "SLA Violation" tag is applied to the conversation.  You may optionally add additional actions to run.

### SLA Violation Tag

The SLA Violation tag is applied to a ticket when an SLA rule is triggered. The SLA Violation tag cannot be edited or removed from a ticket once it is set. 

![The SLA Violation Tag](https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2F0nilVM0dSh8sUZs2CpAC%2FSLA%20Violation%20-%20Gmail.png?alt=media\&token=0c6e9b92-373c-4c2f-8a99-ea8591be632a)

{% hint style="info" %}
Use Keeping's filters if you would like to see all the tickets with the SLA Violation.
{% endhint %}

### Additional Actions

In addition to applying the SLA Violation tag, you may choose to apply other actions after an SLA Violation occurs.

* **Assign to** - Assign the ticket to one (or more) agents when the SLA Violation occurs.  For example, you may want to assign the ticket to a manager or team member.
* **Notify** - Push a desktop notification to the user you choose when the violation occurs. Note, the user must have enabled [desktop notifications](/help/preferences/notifications/desktop-notifications.md) for this to take effect.