# Shared drafts

## What are shared drafts?

The Shared Drafts feature in Keeping allows for collaborative email responses. Once enabled for a mailbox, all draft replies become instantly accessible to team members with permissions to that mailbox, facilitating teamwork and ensuring unified communication.

{% hint style="info" %}
Shared Drafts are available in Keeping's **Advanced** and **Enterprise** plans.
{% endhint %}

<figure><img src="https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2FdixrICDbibsZl97jsTiQ%2FShare%20Draft%20Messages%20-%20Draft%20in%20Progress.png?alt=media&#x26;token=c75c7bf0-c413-42da-9de6-a93e65c718c4" alt=""><figcaption><p>A Keeping Shared Draft in Progress</p></figcaption></figure>

## How to Enable Shared Drafts

To activate Shared Drafts for your mailbox:

1. Click on the **Mailboxes** option in the main navigation.
2. Open the settings for your mailbox by clicking the **pencil icon**.
3. Scroll down to find the **Shared Drafts** option.
4. Toggle the option to **enable Shared Drafts**.
5. Remember to **save** your changes.

<figure><img src="https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2FWq1n7Tlkxz8sV7tGKdW3%2FMailbox%20Setup%20-%20Access%20Mailbox%20Settings.png?alt=media&#x26;token=f4eb39c5-6b03-4304-bd23-bf5c92bc1e56" alt=""><figcaption><p>Access your Mailbox settings</p></figcaption></figure>

<figure><img src="https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2FSRZpPiM5eL0BPgWUUbRl%2FShare%20Draft%20Messages%20-%20Enable%20in%20Settings.png?alt=media&#x26;token=01d0d0c4-e05f-44df-8d18-b55b6a176681" alt=""><figcaption><p>Enable the Share Draft Messages option.</p></figcaption></figure>

## Using Shared Drafts in Gmail

When replying to a Keeping ticket in Gmail, you may click the share icon to share a copy of your reply with your team.&#x20;

<figure><img src="https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2Fy38LYxxAYNXMPqjGjjoP%2FShared%20Draft%20Gmail%20-%201.png?alt=media&#x26;token=16fa7ba4-4880-4ff0-9f22-4092c779f98f" alt=""><figcaption><p>Click the share icon to share the draft.</p></figcaption></figure>

Once shared, any agent with access to the mailbox can see your changes in real time, and request to TAKE OVER to make their own edits.

<figure><img src="https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2FobLyRNW4K3itR5K3qLtW%2FGmail%20Shared%20Draft%20-%202.png?alt=media&#x26;token=06615d8e-ab04-4f91-9548-67fadd873a6b" alt=""><figcaption><p>Shared draft being edited by another agent.</p></figcaption></figure>

## Using Shared Drafts in the Web UI

When enabled for a mailbox, any draft reply created in the Web UI is automatically shared with your team. However, only one agent can edit a draft at any given time. To edit a draft, click **TAKE OVER**. This action will lock the draft, preventing other users from making edits.

<figure><img src="https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2FdixrICDbibsZl97jsTiQ%2FShare%20Draft%20Messages%20-%20Draft%20in%20Progress.png?alt=media&#x26;token=c75c7bf0-c413-42da-9de6-a93e65c718c4" alt=""><figcaption><p>Click TAKE OVER to edit a draft being edited by another user.</p></figcaption></figure>

## Deleting a Shared Draft

{% hint style="warning" %}
When the Shared Drafts feature is activated for a mailbox, only one draft can exist per conversation in the Web UI. Consequently, if a draft is removed, it is permanently deleted for the entire team.
{% endhint %}

To delete a shared draft, click the trash can icon.

<figure><img src="https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2Fd8IQ0CWrBTqfL2QQVxLc%2FShare%20Draft%20Messages%20-%20Delete%20a%20Draft.png?alt=media&#x26;token=43834d94-fa9e-45c1-b20d-30c1bbb1c93e" alt=""><figcaption><p>Delete a Draft via the Trash Can icon</p></figcaption></figure>