> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/fundamentals/shared-drafts.md).

# Shared drafts

## What are shared drafts?

The Shared Drafts feature in Keeping allows for collaborative email responses. Once enabled for a mailbox, all draft replies become instantly accessible to team members with permissions to that mailbox, facilitating teamwork and ensuring unified communication.

{% hint style="info" %}
Shared Drafts are available in Keeping's **Advanced** and **Enterprise** plans.
{% endhint %}

<figure><img src="/files/Y3FlmHKG8qsdHqx96HJf" alt=""><figcaption><p>A Keeping Shared Draft in Progress</p></figcaption></figure>

## How to Enable Shared Drafts

To activate Shared Drafts for your mailbox:

1. Click on the **Mailboxes** option in the main navigation.
2. Open the settings for your mailbox by clicking the **pencil icon**.
3. Scroll down to find the **Shared Drafts** option.
4. Toggle the option to **enable Shared Drafts**.
5. Remember to **save** your changes.

<figure><img src="/files/VzxwljbENwzGvh96ONkF" alt=""><figcaption><p>Access your Mailbox settings</p></figcaption></figure>

<figure><img src="/files/H9FNcKqzBrUDsG4BYdQK" alt=""><figcaption><p>Enable the Share Draft Messages option.</p></figcaption></figure>

## Using Shared Drafts in Gmail

When replying to a Keeping ticket in Gmail, you may click the share icon to share a copy of your reply with your team.&#x20;

<figure><img src="/files/1oiM1Jkh5uLQ0Y5fCrU3" alt=""><figcaption><p>Click the share icon to share the draft.</p></figcaption></figure>

Once shared, any agent with access to the mailbox can see your changes in real time, and request to TAKE OVER to make their own edits.

<figure><img src="/files/UAo1gSKDmtHsdtp4ZiiB" alt=""><figcaption><p>Shared draft being edited by another agent.</p></figcaption></figure>

## Using Shared Drafts in the Web UI

When enabled for a mailbox, any draft reply created in the Web UI is automatically shared with your team. However, only one agent can edit a draft at any given time. To edit a draft, click **TAKE OVER**. This action will lock the draft, preventing other users from making edits.

<figure><img src="/files/Y3FlmHKG8qsdHqx96HJf" alt=""><figcaption><p>Click TAKE OVER to edit a draft being edited by another user.</p></figcaption></figure>

## Deleting a Shared Draft

{% hint style="warning" %}
When the Shared Drafts feature is activated for a mailbox, only one draft can exist per conversation in the Web UI. Consequently, if a draft is removed, it is permanently deleted for the entire team.
{% endhint %}

To delete a shared draft, click the trash can icon.

<figure><img src="/files/iSsFh8LRbfsGSr9kR7L9" alt=""><figcaption><p>Delete a Draft via the Trash Can icon</p></figcaption></figure>