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What is Keeping?
Getting Started
Quick start for admins
Quick start for agents
Using Keeping in Gmail
Keeping and your customer
Keeping for Chrome
Keeping for Safari
Fundamentals
Mobile & web access
Converting an email to a ticket
Using the Knowledge Base
Changing ticket status
Assigning a ticket
Editing ticket recipients
Moving a ticket
Using tags
Enable an autoreply
Creating a new ticket
Collision detection
Email signatures
Private notes
Activity log
Managing spam
Setup
Installing the Chrome Extension
Installing the Safari Extension
Integrations
Connecting a mailbox
Inviting users
Admin & agent roles
Manually updating the Extension
Workflows
What are Workflows?
Creating Workflows
Workflow conditions
Workflow actions
Matching every incoming email
Service Level Agreements
What are SLAs?
Creating an SLA
SLA conditions
SLA actions
Reporting & Analytics
What are Reports?
Classic Reports
Advanced Reports
Team performance
Agent performance
Ticket statistics
Message statistics
Export to CSV
Preferences
Reversing conversation order
Pushing tickets into inbox
Hiding the Keeping toolbar
Notifications
Set your business hours
Account & Plans
Adding and removing paid seats
Changing billing plans
Changing organization name
Updating your billing information
Pausing your subscription
Cancelling your subscription
Security and Privacy
Security & Privacy Practices
Google Permissions
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Message statistics
Message (or email) level statistics in Advanced Reports.
Messages Statistics
Messages Sent
The number of messages sent by your agents for the selected time period and mailbox.
Messages Received
The number of inbound messages received for the selected time period and mailbox.
Previous
Ticket statistics
Next
Export to CSV
Last modified
1yr ago
