Set your business hours

Set your business hours to correctly calculate response time.

Keeping uses your organization's business hours to calculate your agents' response time. Your business hours will also reflect what times are shown on the Busiest Times chart in Advanced Reporting.

Business hours may also be used to determine which auto reply is sent. See Configure Auto Replies by Business Hours for more information.

If you would like configure business hours where you are "always open", then choose 00:00 to 23:59, and select the Open checkbox for every day.

Set your business hours and timezone in the Organization tab of your Keeping Settings.

Access Keeping Settings

Set your business hours