Shortcut
Link Keeping tickets to Shortcut stories from inside Gmail.
What is Keeping's Shortcut Integration?
Shortcut is a project management and issue tracking software that helps teams plan, track, and collaborate on projects. It's designed to streamline software development and improve productivity.
See how Keeping’s Shortcut integration streamlines your support and development workflows. Link a Keeping ticket to a Shortcut story (or create a new Shortcut story) from inside Keeping.
Shortcut in Keeping
Once connected, you can link a Keeping ticket to a Shortcut story or create a new Shortcut story directly from Keeping.
Connecting Shortcut to Keeping
You'll need to be able to be an Shortcut admin to connect it to Keeping. Start by navigating to the Keeping Integrations page and clicking the Add Integration button on the Shortcut tile. From there, you'll need to add your Shortcut API key into the window.
Over in Shortcut, navigate to the API Tokens area of your Settings. Name the token, and click Generate Token.
Once generated, the token will displayed. Copy the token so you can paste it into the Keeping window in the final step.
Finally, paste the token into window and click Connect.
Search and Link Shortcut Stories from Keeping
Need to link a Keeping ticket to an existing Shortcut story? Search for the issue by Shortcut ID or words in the Shortcut subject or body , and then link it to the Keeping ticket.
Create New Shortcut Stories from Keeping
You can create new Shortcut stories from the Keeping sidebar. Expand the Shortcut section in the Keeping sidebar, click "Link to Task" and then "Add New" to add a new story to your Shortcut project. The newly created story will be automatically linked to the Keeping ticket.
See A Link to Your Keeping Ticket in the Shortcut Story
Once a Shortcut story is connected to a Keeping ticket, Keeping will automatically add a link to the Keeping ticket in the Shortcut.
Unlink a Shortcut Story from A Keeping Ticket
You can unlink a Shortcut story from a Keeping Ticket by clicking the "Unlink" icon next to the Shortcut story subject.
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