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  • What is Keeping?
  • Getting Started
    • Quick start for admins
    • Quick start for agents
    • Using Keeping in Gmail
    • Keeping and your customer
    • Keeping for Chrome
    • Keeping for Safari
  • Fundamentals
    • Mobile & web access
    • Converting an email to a ticket
    • Using Templates
    • Changing ticket status
    • Assigning a ticket
    • Editing ticket recipients
    • Moving a ticket
    • Sharing a ticket
    • Using tags
    • Enable an autoreply
    • Creating a new ticket
    • Collision detection
    • Email signatures
    • Private notes
    • Activity log
    • Managing spam
    • Shared drafts
    • Agent Availability
  • Setup
    • Installing the Chrome Extension
    • Installing the Safari Extension
    • Integrations
      • Asana
      • ClickUp
      • HubSpot
      • Jira
      • Linear
      • Shortcut
      • Shopify
      • Zapier
    • Connecting a mailbox
      • Sign in with Google
      • Connect a Google Group
      • Connect a Gmail Alias
      • Forwarding your mailbox
      • Custom domains
      • Connect a web form
      • Disconnecting a mailbox
    • Inviting users
    • Admin & agent roles
    • Manually updating the Extension
  • Workflows
    • What are Workflows?
    • Creating Workflows
    • Workflow conditions
    • Workflow actions
    • Round Robin assignment
  • Service Level Agreements
    • What are SLAs?
    • Creating an SLA
    • SLA conditions
    • SLA actions
  • Satisfaction Ratings (CSAT)
    • What are CSAT Ratings?
    • Enabling Satisfaction Ratings
    • Customizing the CSAT widget
    • CSAT Reports
  • Reporting & Analytics
    • What are Reports?
    • Classic Reports
      • Setting work schedules
      • First response time
    • Advanced Reports
      • Team performance
      • Agent performance
      • Ticket statistics
      • Message statistics
      • Export to CSV
  • Preferences
    • Reversing conversation order
    • Pushing tickets into inbox
    • Hiding the Keeping toolbar
    • Close & Next
    • Personal Inbox Signature
    • Notifications
      • Desktop Notifications
      • Browser permissions
      • Inside Gmail
    • Set your business hours
  • Account & Plans
    • Adding and removing paid seats
    • Changing billing plans
    • Changing organization name
    • Updating your billing information
    • Pausing your subscription
    • Cancelling your subscription
  • Troubleshooting & FAQs
    • Toolbar Not Refreshing
  • Security and Privacy
    • Security & Privacy Practices
    • Google Permissions
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On this page
  • What is the Keeping Safari Extension?
  • Find the Keeping Sidebar in the Mac App Store.
  • Click Get to install the extension.
  • Refresh your browser tab
  • Give Keeping Permission to Access your Gmail
  1. Setup

Installing the Safari Extension

Learn how to install the Keeping Safari Extension in your Gmail account.

PreviousInstalling the Chrome ExtensionNextIntegrations

Last updated 1 year ago

What is the Keeping Safari Extension?

To use Keeping inside your Gmail account, you'll need to install the Keeping Sidebar (available for free in ). Once installed, the Sidebar adds Keeping's features to your Gmail account.

Using Google's Chrome Browser? Follow our instructions for

Find the Keeping Sidebar in the Mac App Store.

Go to to find the Keeping Sidebar.

Keeping is not compatible with mobile Safari on iPhone or iPad. Please use our to access your Keeping tickets from those devices.

Click Get to install the extension.

Click "Get" to install the extension to Safari (or "Open" if you've already installed the extension).

Refresh your browser tab

Go back to the Gmail account you used to sign up for Keeping, and refresh your Safari browser.

Give Keeping Permission to Access your Gmail

In order to integrate with Gmail, Keeping requires access to the webpage. Click on the Keeping logo and "Always Allow on This Website".

If you haven't done so already, learn about the fundamentals of using Keeping in Gmail.

Using Keeping in Gmail
the Mac App Store
the Chrome Extension.
the Mac App Store
mobile portal
Keeping for Safari in the Mac App Store
Give permission to the Keeping Safari Extension