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HomeFeaturesPricingBlog
  • What is Keeping?
  • Getting Started
    • Quick start for admins
    • Quick start for agents
    • Using Keeping in Gmail
    • Keeping and your customer
    • Keeping for Chrome
    • Keeping for Safari
  • Fundamentals
    • Mobile & web access
    • Converting an email to a ticket
    • Using Templates
    • Changing ticket status
    • Assigning a ticket
    • Editing ticket recipients
    • Moving a ticket
    • Sharing a ticket
    • Using tags
    • Enable an autoreply
    • Creating a new ticket
    • Collision detection
    • Email signatures
    • Private notes
    • Activity log
    • Managing spam
    • Shared drafts
    • Agent Availability
  • Setup
    • Installing the Chrome Extension
    • Installing the Safari Extension
    • Integrations
      • Asana
      • ClickUp
      • HubSpot
      • Jira
      • Linear
      • Shortcut
      • Shopify
      • Zapier
    • Connecting a mailbox
      • Sign in with Google
      • Connect a Google Group
      • Connect a Gmail Alias
      • Forwarding your mailbox
      • Custom domains
      • Connect a web form
      • Disconnecting a mailbox
    • Inviting users
    • Admin & agent roles
    • Manually updating the Extension
  • Workflows
    • What are Workflows?
    • Creating Workflows
    • Workflow conditions
    • Workflow actions
    • Round Robin assignment
  • Service Level Agreements
    • What are SLAs?
    • Creating an SLA
    • SLA conditions
    • SLA actions
  • Satisfaction Ratings (CSAT)
    • What are CSAT Ratings?
    • Enabling Satisfaction Ratings
    • Customizing the CSAT widget
    • CSAT Reports
  • Reporting & Analytics
    • What are Reports?
    • Classic Reports
      • Setting work schedules
      • First response time
    • Advanced Reports
      • Team performance
      • Agent performance
      • Ticket statistics
      • Message statistics
      • Export to CSV
  • Preferences
    • Reversing conversation order
    • Pushing tickets into inbox
    • Hiding the Keeping toolbar
    • Close & Next
    • Personal Inbox Signature
    • Notifications
      • Desktop Notifications
      • Browser permissions
      • Inside Gmail
    • Set your business hours
  • Account & Plans
    • Adding and removing paid seats
    • Changing billing plans
    • Changing organization name
    • Updating your billing information
    • Pausing your subscription
    • Cancelling your subscription
  • Troubleshooting & FAQs
    • Toolbar Not Refreshing
  • Security and Privacy
    • Security & Privacy Practices
    • Google Permissions
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On this page
  • When to use "Sign in with Google"
  • Connect to Google
  • Gmail Permissions
  1. Setup
  2. Connecting a mailbox

Sign in with Google

When and how to use "Sign in with Google" to connect a shared mailbox to Keeping.

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Last updated 1 year ago

When to use "Sign in with Google"

Choose "Sign in with Google" if your mailbox is a dedicated Gmail account where the email address is the same as your support mailbox's address.

This option is the easiest way to connect your mailbox to Keeping and it offers the fastest sync between your shared mailbox and agents.

are a top priority for Keeping. We regularly undergo a rigorous security audit by the respected cybersecurity firm Bishop Fox. Contact us if you'd like to know more.

Keeping will ask for permission to access the email in your shared mailbox. Keeping needs this permission to sync your Gmail shared mailbox to your Keeping agents.

Connect to Google

Click the "Sign in with Google" button. Google will ask for the email and password of your Gmail account.

Good to know: Keeping never sees or stores the password to your Gmail account. When you sign in with Google, Google provides Keeping with a one-time token that is securely encrypted and stored. You can revoke this at any time.

After you successfully log in with Google, your mailbox is connected. Any message in this Gmail account will be synced to Keeping immediately.

Gmail Permissions

In order to sync your shared mailbox, Keeping needs permission to access your email. If you receive an error when trying to connect your mailbox, make sure you have checked all the boxes on this page.

Security and safety are at the core of everything we do. We publish so that you can see how we protect your data.

our security policies and procedures
Security and privacy
Sign in With Google
Keeping needs permission to access your email