> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/satisfaction-ratings-csat/enabling-satisfaction-ratings.md). # Enabling Satisfaction Ratings In Keeping's settings, click on Satisfaction Ratings in the main navigation in the left sidebar. {% hint style="info" %} Satisfaction Ratings are currently in **early access**. Please email **** if you would like to join the early access program. {% endhint %} ## Enable Satisfaction Ratings 1\. Click **Satisfaction Ratings** in the left navigation. 2\. Check the **Enable Satisfaction Ratings** checkbox.

### Choose your CSAT Widget Rating Text and Design You may choose from 5 preexisting CSAT designs, or customize your own. {% content-ref url="/pages/xemppWtrl6rAZLkfmI1y" %} [Customizing the CSAT widget](/help/satisfaction-ratings-csat/customizing-the-csat-widget.md) {% endcontent-ref %}

### Choose when the CSAT Rating widget should appear You may choose to have your CSAT rating widget appear on every response to your customers, or only when they use the **Send & Close** feature when replying to a customer. If you choose **On every reply**, then every message sent by your agents will include a CSAT rating widget at the end of their reply.

### Enable the CSAT widget for the selected mailboxes If you have multiple shared mailboxes in Keeping, you can choose which mailboxes can have your CSAT widget applied to agent responses.

--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.keeping.com/help/satisfaction-ratings-csat/enabling-satisfaction-ratings.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.