# Enabling Satisfaction Ratings In Keeping's settings, click on Satisfaction Ratings in the main navigation in the left sidebar. {% hint style="info" %} Satisfaction Ratings are currently in **early access**. Please email **** if you would like to join the early access program. {% endhint %} ## Enable Satisfaction Ratings 1\. Click **Satisfaction Ratings** in the left navigation. 2\. Check the **Enable Satisfaction Ratings** checkbox.

### Choose your CSAT Widget Rating Text and Design You may choose from 5 preexisting CSAT designs, or customize your own. {% content-ref url="customizing-the-csat-widget" %} [customizing-the-csat-widget](https://docs.keeping.com/help/satisfaction-ratings-csat/customizing-the-csat-widget) {% endcontent-ref %}

### Choose when the CSAT Rating widget should appear You may choose to have your CSAT rating widget appear on every response to your customers, or only when they use the **Send & Close** feature when replying to a customer. If you choose **On every reply**, then every message sent by your agents will include a CSAT rating widget at the end of their reply.

### Enable the CSAT widget for the selected mailboxes If you have multiple shared mailboxes in Keeping, you can choose which mailboxes can have your CSAT widget applied to agent responses.