> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/satisfaction-ratings-csat/enabling-satisfaction-ratings.md).

# Enabling Satisfaction Ratings

In Keeping's settings, click on Satisfaction Ratings in the main navigation in the left sidebar.

{% hint style="info" %}
Satisfaction Ratings are currently in **early access**. Please email **<support@keeping.com>** if you would like to join the early access program.
{% endhint %}

## Enable Satisfaction Ratings

1\. Click **Satisfaction Ratings** in the left navigation.

2\. Check the **Enable Satisfaction Ratings** checkbox.

<figure><img src="/files/muuc0MnChcoX7faMSKSW" alt=""><figcaption><p>Enable Satisfaction Ratings</p></figcaption></figure>

### Choose your CSAT Widget Rating Text and Design

You may choose from 5 preexisting CSAT designs, or customize your own.&#x20;

{% content-ref url="/pages/xemppWtrl6rAZLkfmI1y" %}
[Customizing the CSAT widget](/help/satisfaction-ratings-csat/customizing-the-csat-widget.md)
{% endcontent-ref %}

<figure><img src="/files/BorPWmGLtnEvFpMr3YwK" alt=""><figcaption><p>Choose a design for your CSAT Widget</p></figcaption></figure>

### Choose when the CSAT Rating widget should appear

You may choose to have your CSAT rating widget appear on every response to your customers, or only when they use the **Send & Close** feature when replying to a customer.

If you choose **On every reply**, then every message sent by your agents will include a CSAT rating widget at the end of their reply.

<div><figure><img src="/files/WT7Yx9pGiPWMe9nTH5xK" alt=""><figcaption><p>Choose when the CSAT Rating Widget should appear.</p></figcaption></figure> <figure><img src="/files/4c4ALHxIT5ffKo0tTgzN" alt=""><figcaption></figcaption></figure></div>

### Enable the CSAT widget for the selected mailboxes

If you have multiple shared mailboxes in Keeping, you can choose which mailboxes can have your CSAT widget applied to agent responses.

<figure><img src="/files/DaHKvWtqKA8b2roGslFG" alt=""><figcaption><p>Choose your mailboxes for CSAT</p></figcaption></figure>