Enabling Satisfaction Ratings
How to enable Satisfaction Ratings (CSAT) in Keeping.
Last updated
How to enable Satisfaction Ratings (CSAT) in Keeping.
Last updated
In Keeping's settings, click on Satisfaction Ratings in the main navigation in the left sidebar.
Satisfaction Ratings are currently in early access. Please email support@keeping.com if you would like to join the early access program.
1. Click Satisfaction Ratings in the left navigation.
2. Check the Enable Satisfaction Ratings checkbox.
You may choose from 5 preexisting CSAT designs, or customize your own.
You may choose to have your CSAT rating widget appear on every response to your customers, or only when they use the Send & Close feature when replying to a customer.
If you choose On every reply, then every message sent by your agents will include a CSAT rating widget at the end of their reply.
If you have multiple shared mailboxes in Keeping, you can choose which mailboxes can have your CSAT widget applied to agent responses.