> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/satisfaction-ratings-csat/csat-reports.md).

# CSAT Reports

Once you start collecting satisfaction ratings from your customers, you can see the data inside Keeping's [reporting and analytics](https://app.keeping.com/analytics/team). Click on the **Reports** tab in your Keeping dashboard, and then the CSAT tab.

<figure><img src="/files/VIyZX4QpGbeF2DQEPQ3Z" alt=""><figcaption><p>CSAT Report</p></figcaption></figure>

When you receive a rating from a customer, it will appear here along with any additional comments they may have had. Click the ticket id in the first column to be taken to the ticket.

### How is the CSAT score calculated?

The CSAT score is calculated via the following formula:

&#x20;                                **CSAT = Total Number of Great Ratings / Total Ratings**

For example, if you had a CSAT score of 80% and had 10 total ratings, then 8 of them were **Great**.