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  • What is Keeping?
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    • Converting an email to a ticket
    • Using Templates
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    • What are Workflows?
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  • Service Level Agreements
    • What are SLAs?
    • Creating an SLA
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  • Satisfaction Ratings (CSAT)
    • What are CSAT Ratings?
    • Enabling Satisfaction Ratings
    • Customizing the CSAT widget
    • CSAT Reports
  • Reporting & Analytics
    • What are Reports?
    • Classic Reports
      • Setting work schedules
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  • Troubleshooting & FAQs
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  1. Satisfaction Ratings (CSAT)

CSAT Reports

See your CSAT ratings inside Keeping's reporting and analytics.

PreviousCustomizing the CSAT widgetNextWhat are Reports?

Last updated 11 months ago

Once you start collecting satisfaction ratings from your customers, you can see the data inside Keeping's . Click on the Reports tab in your Keeping dashboard, and then the CSAT tab.

When you receive a rating from a customer, it will appear here along with any additional comments they may have had. Click the ticket id in the first column to be taken to the ticket.

How is the CSAT score calculated?

The CSAT score is calculated via the following formula:

CSAT = Total Number of Great Ratings / Total Ratings

For example, if you had a CSAT score of 80% and had 10 total ratings, then 8 of them were Great.

reporting and analytics
CSAT Report