# CSAT Reports

Once you start collecting satisfaction ratings from your customers, you can see the data inside Keeping's [reporting and analytics](https://app.keeping.com/analytics/team). Click on the **Reports** tab in your Keeping dashboard, and then the CSAT tab.

<figure><img src="https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2FiN2tpzNu3G9Wtzg27oJN%2FCSAT%20Report.png?alt=media&#x26;token=9f82545d-9353-4455-b5b3-cb116d710246" alt=""><figcaption><p>CSAT Report</p></figcaption></figure>

When you receive a rating from a customer, it will appear here along with any additional comments they may have had. Click the ticket id in the first column to be taken to the ticket.

### How is the CSAT score calculated?

The CSAT score is calculated via the following formula:

&#x20;                                **CSAT = Total Number of Great Ratings / Total Ratings**

For example, if you had a CSAT score of 80% and had 10 total ratings, then 8 of them were **Great**.