CSAT Reports
See your CSAT ratings inside Keeping's reporting and analytics.
Once you start collecting satisfaction ratings from your customers, you can see the data inside Keeping's reporting and analytics. Click on the Reports tab in your Keeping dashboard, and then the CSAT tab.
When you receive a rating from a customer, it will appear here along with any additional comments they may have had. Click the ticket id in the first column to be taken to the ticket.
How is the CSAT score calculated?
The CSAT score is calculated via the following formula:
CSAT = Total Number of Great Ratings / Total Ratings
For example, if you had a CSAT score of 80% and had 10 total ratings, then 8 of them were Great.
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