# CSAT Reports

Once you start collecting satisfaction ratings from your customers, you can see the data inside Keeping's [reporting and analytics](https://app.keeping.com/analytics/team). Click on the **Reports** tab in your Keeping dashboard, and then the CSAT tab.

<figure><img src="/files/VIyZX4QpGbeF2DQEPQ3Z" alt=""><figcaption><p>CSAT Report</p></figcaption></figure>

When you receive a rating from a customer, it will appear here along with any additional comments they may have had. Click the ticket id in the first column to be taken to the ticket.

### How is the CSAT score calculated?

The CSAT score is calculated via the following formula:

&#x20;                                **CSAT = Total Number of Great Ratings / Total Ratings**

For example, if you had a CSAT score of 80% and had 10 total ratings, then 8 of them were **Great**.


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