# Agent performance

![Agent Performance](/files/Hqy164sOtSmXx7vaTBeW)

### Open

The number of tickets with an *open* status assigned to the selected agent at the end of the time period.

### Pending

The number of tickets with a *pending* status assigned to the selected agent at the end of the time period.

### Closed

For the selected agent, the number of tickets that the agent moved into a *closed* status at some point during the selected time period, **and that remained in the closed status** by the end of the time period. If a ticket is opened and closed multiple times over the given time period, **only the "final" close is counted.**

### Messages

The total number of emails, or messages, sent by the agent for this time period.


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