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# Agent performance

Track individual agent performance on the Agents section of Advanced Reporting.
Agent Performance

### Open

The number of tickets with an open status assigned to the selected agent at the end of the time period.

### Pending

The number of tickets with a pending status assigned to the selected agent at the end of the time period.

### Closed

For the selected agent, the number of tickets that the agent moved into a closed status at some point during the selected time period, and that remained in the closed status by the end of the time period. If a ticket is opened and closed multiple times over the given time period, only the "final" close is counted.

### Messages

The total number of emails, or messages, sent by the agent for this time period.