> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports/agent-performance.md).

# Agent performance

![Agent Performance](/files/Hqy164sOtSmXx7vaTBeW)

### Open

The number of tickets with an *open* status assigned to the selected agent at the end of the time period.

### Pending

The number of tickets with a *pending* status assigned to the selected agent at the end of the time period.

### Closed

For the selected agent, the number of tickets that the agent moved into a *closed* status at some point during the selected time period, **and that remained in the closed status** by the end of the time period. If a ticket is opened and closed multiple times over the given time period, **only the "final" close is counted.**

### Messages

The total number of emails, or messages, sent by the agent for this time period.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.keeping.com/help/reporting-and-analytics/advanced-reports/agent-performance.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.