> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports/agent-performance.md).

# Agent performance

![Agent Performance](/files/Hqy164sOtSmXx7vaTBeW)

### Open

The number of tickets with an *open* status assigned to the selected agent at the end of the time period.

### Pending

The number of tickets with a *pending* status assigned to the selected agent at the end of the time period.

### Closed

For the selected agent, the number of tickets that the agent moved into a *closed* status at some point during the selected time period, **and that remained in the closed status** by the end of the time period. If a ticket is opened and closed multiple times over the given time period, **only the "final" close is counted.**

### Messages

The total number of emails, or messages, sent by the agent for this time period.