> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/fundamentals/moving-a-ticket.md).

# Moving a ticket

## How do you move a ticket to another mailbox?

When viewing a ticket, you can move a ticket to a different shared mailbox by clicking on the mailbox name in the upper right corner of the right sidebar.

<figure><img src="/files/bFh382OUU3moyE4O1Y2y" alt="Move Ticket to Mailbox"><figcaption><p>Move a ticket by clicking on the mailbox name in the right sidebar.</p></figcaption></figure>

{% hint style="info" %}
An agent can move a ticket to any active shared mailbox, even if they do not have permission to access the destination mailbox.
{% endhint %}