> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/fundamentals/moving-a-ticket.md).

# Moving a ticket

Learn how to move a ticket between shared mailboxes.

## How do you move a ticket to another mailbox?

When viewing a ticket, you can move a ticket to a different shared mailbox by clicking on the mailbox name in the upper right corner of the right sidebar.

<figure><img src="https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2FNSEueQiKPEUK4Glw0Mzj%2Fmove-ticket.png?alt=media&amp;token=dc067fa8-c20e-41a8-8198-29e322e6810d" alt="Move Ticket to Mailbox"><figcaption><p>Move a ticket by clicking on the mailbox name in the right sidebar.</p></figcaption></figure>

{% hint style="info" %}
An agent can move a ticket to any active shared mailbox, even if they do not have permission to access the destination mailbox.
{% endhint %}