Moving a ticket

Learn how to move a ticket between shared mailboxes.

How do you move a ticket to another mailbox?

When viewing a ticket, you can move a ticket to a different shared mailbox by clicking on the mailbox name in the upper right corner of the right sidebar.

Move a ticket by clicking on the mailbox name in the right sidebar.

An agent can move a ticket to any active shared mailbox, even if they do not have permission to access the destination mailbox.