# Moving a ticket

## How do you move a ticket to another mailbox?

When viewing a ticket, you can move a ticket to a different shared mailbox by clicking on the mailbox name in the upper right corner of the right sidebar.

<figure><img src="/files/bFh382OUU3moyE4O1Y2y" alt="Move Ticket to Mailbox"><figcaption><p>Move a ticket by clicking on the mailbox name in the right sidebar.</p></figcaption></figure>

{% hint style="info" %}
An agent can move a ticket to any active shared mailbox, even if they do not have permission to access the destination mailbox.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.keeping.com/help/fundamentals/moving-a-ticket.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.