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Enable an autoreply
Learn how to use an autoreply to automatically respond to your customer's first message.
Use an autoreply if you'd like to automatically send your users a message when they email your support mailbox. In Keeping, these are called a receipt confirmations.
Keeping will only send one receipt confirmation per 24 hours per customer. So if your customer emails you 5 times in one 24 hour period, they will only receive one autoreply.
Receipt Confirmations are set on a per mailbox basis, so if you have multiple mailboxes you'll need to set and enable the receipt confirmation for each mailbox.
Navigate to the settings page for your mailbox by clicking the "pencil" icon next to your mailbox name.
Click the pencil to access your mailbox's settings.
On your mailbox settings page, scroll to the bottom click the checkbox next to "Enable Receipt Confirmation", and then enter the message you would like to send to your customer.
At this time you cannot include images or attachments in a receipt confirmation message.
Enable your receipt confirmation (auto reply) and hit save.
Last modified 1yr ago