> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/preferences/notifications/desktop-notifications.md).

# Desktop Notifications

You'll need to give permission to Keeping to send you desktop notifications.  If you aren't receiving notifications after enabling them, make sure you aren't blocking them in your browser.

{% content-ref url="/pages/vK0DUMDqcJPueZE8wXlB" %}
[Browser permissions](/help/preferences/notifications/browser-permissions.md)
{% endcontent-ref %}

## Enable Notifications

In your Keeping Settings, click the "Enable Notifications" button to provide permission.

<figure><img src="/files/YbfVJLIV2VKHDPC8OItu" alt=""><figcaption></figcaption></figure>

![Enable Notifications in your preferences](/files/GD68HdJTNAAn00PU5siS)

## Configure your Notifications

Notifications can be configured for each mailbox. Click on the pencil icon next to a mailbox name, and then choose how you want to be notified.

![Configure your Notifications](/files/SobPcg7Bj55Qrdrq58u6)

Choose when you would like to see a desktop notification:

* **Never** will suppress all notifications for the selected event.
* **All Tickets** will send a notification for every ticket regardless of who it is assigned to.
* **My Tickets** will send a notification only when a ticket is assigned to you.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.keeping.com/help/preferences/notifications/desktop-notifications.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
