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What is Keeping?
Getting Started
Quick start for admins
Quick start for agents
Using Keeping in Gmail
Keeping and your customer
Keeping Chrome Extension
Fundamentals
Mobile & web access
Converting an email to a ticket
Using the Knowledge Base
Changing ticket status
Assigning a ticket
Editing ticket recipients
Using tags
Enable an autoreply
Creating a new ticket
Collision detection
Email signatures
Private notes
Activity log
Managing spam
Setup
Installing the Chrome Extension
Integrations
Connecting a mailbox
Inviting users
Admin & agent roles
Workflows
What are Workflows?
Creating Workflows
Workflow conditions
Workflow actions
Matching every incoming email
Service Level Agreements
What are SLAs?
Creating an SLA
SLA conditions
SLA actions
Reporting & Analytics
What are Reports?
Classic Reports
Advanced Reports
Preferences
Reversing conversation order
Pushing tickets into inbox
Hiding the Keeping toolbar
Notifications
Desktop Notifications
Browser permissions
Inside Gmail
Set your business hours
Account & Plans
Adding and removing paid seats
Changing billing plans
Changing organization name
Updating your billing information
Pausing your subscription
Cancelling your subscription
Security and Privacy
Security & Privacy Practices
Google Permissions
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Desktop Notifications
Use Desktop notifications to be notified when you are not inside Gmail.
You'll need to give permission to Keeping to send you desktop notifications. If you aren't receiving notifications after enabling them, make sure you aren't blocking them in your browser.

Enable Notifications

In your Keeping Preferences, click the "Enable Notifications" button to provide permission.
Enable Notifications in your preferences

Configure your Notifications

Configure your Notifications
Choose when you would like to see a desktop notification:
  • Never will suppress all notifications for the selected event.
  • All Tickets will send a notification for every ticket regardless of who it is assigned to.
  • My Tickets will send a notification only when a ticket is assigned to you.
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Last modified 8mo ago
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