# Workflow actions

## What are Workflow Actions?

One or more workflow actions can be triggered when an email matches a set of [workflow conditions.](https://docs.keeping.com/help/workflows/workflow-conditions) An action is a particular event that should run when a new ticket arrives.

### **Change Status**

Automatically change the status of a Keeping support ticket to *Open, Closed, or Pending*.

### **Assign to Agent**

Automatically assign the ticket to an agent. Note that the agent must have permission to the mailbox, and that multiple agents can be assigned by invoking this action multiple times.

You may also choose "No One (Unassigned)" as an option, which will remove ALL agent assignments from the ticket.

### **Set Tag**

Automatically set a tag to the support conversation. If you haven't created any tags yet, organization admins can do so in your [preferences](https://app.keeping.com/preferences).

### **Set Priority**

Automatically set the priority of a support conversation to *Low*, *Medium*, or *High*.

### **Ignore & Discard**

This special action will discard the incoming ticket, and Keeping will **not** create a support ticket for the incoming email. However, a copy of the email will remain in your support mailbox

### Notify

Keeping will push a desktop notification to the selected Keeping agent. The agent will need to [enable desktop notifications](https://docs.keeping.com/help/preferences/notifications/desktop-notifications). 

### Push into the Gmail Inbox of

Keeping will push a ticket into the main Gmail inbox of the selected agent.  This effectively unarchives the email by adding the Inbox Gmail label to the email.