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  • What is Keeping?
  • Getting Started
    • Quick start for admins
    • Quick start for agents
    • Using Keeping in Gmail
    • Keeping and your customer
    • Keeping for Chrome
    • Keeping for Safari
  • Fundamentals
    • Mobile & web access
    • Converting an email to a ticket
    • Using Templates
    • Changing ticket status
    • Assigning a ticket
    • Editing ticket recipients
    • Moving a ticket
    • Sharing a ticket
    • Using tags
    • Enable an autoreply
    • Creating a new ticket
    • Collision detection
    • Email signatures
    • Private notes
    • Activity log
    • Managing spam
    • Shared drafts
    • Agent Availability
  • Setup
    • Installing the Chrome Extension
    • Installing the Safari Extension
    • Integrations
      • Asana
      • ClickUp
      • HubSpot
      • Jira
      • Linear
      • Shortcut
      • Shopify
      • Zapier
    • Connecting a mailbox
      • Sign in with Google
      • Connect a Google Group
      • Connect a Gmail Alias
      • Forwarding your mailbox
      • Custom domains
      • Connect a web form
      • Disconnecting a mailbox
    • Inviting users
    • Admin & agent roles
    • Manually updating the Extension
  • Workflows
    • What are Workflows?
    • Creating Workflows
    • Workflow conditions
    • Workflow actions
    • Round Robin assignment
  • Service Level Agreements
    • What are SLAs?
    • Creating an SLA
    • SLA conditions
    • SLA actions
  • Satisfaction Ratings (CSAT)
    • What are CSAT Ratings?
    • Enabling Satisfaction Ratings
    • Customizing the CSAT widget
    • CSAT Reports
  • Reporting & Analytics
    • What are Reports?
    • Classic Reports
      • Setting work schedules
      • First response time
    • Advanced Reports
      • Team performance
      • Agent performance
      • Ticket statistics
      • Message statistics
      • Export to CSV
  • Preferences
    • Reversing conversation order
    • Pushing tickets into inbox
    • Hiding the Keeping toolbar
    • Close & Next
    • Personal Inbox Signature
    • Notifications
      • Desktop Notifications
      • Browser permissions
      • Inside Gmail
    • Set your business hours
  • Account & Plans
    • Adding and removing paid seats
    • Changing billing plans
    • Changing organization name
    • Updating your billing information
    • Pausing your subscription
    • Cancelling your subscription
  • Troubleshooting & FAQs
    • Toolbar Not Refreshing
  • Security and Privacy
    • Security & Privacy Practices
    • Google Permissions
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On this page
  • Find your Keeping Forwarding Address
  • Copy your forwarding address
  • Login to your Google Group Admin page
  • Add your Keeping forwarding address to the Group
  • Adjust how your Group shares email
  • Having Trouble?
  1. Setup
  2. Connecting a mailbox

Connect a Google Group

Use Gmail's forwarding feature to connect an existing Google Group to Keeping.

PreviousSign in with GoogleNextConnect a Gmail Alias

Last updated 1 year ago

Keeping is fully compatible with Google Groups. Once you set up a new mailbox, you'll simply add Keeping to your Google Group. Here's how to do that.

Find your Keeping Forwarding Address

On your mailbox settings page, click "Set up Forwarding" to see your Keeping Forwarding Address.

Copy your forwarding address

Copy your forwarding address so you can add it to your Google Group.

Login to your Google Group Admin page

Add your Keeping forwarding address to the Group

Paste in your Keeping forwarding address that you copied from Step 2, and click 'Add members".

Adjust how your Group shares email

Since Keeping will send copies of messages to all of your agents, choose "No Email" for each member of the Google Group. This will ensure that your agents do not receive double copies of your support mail. However, make sure the member associated with your Keeping Forwarding Email receives "Each email".

After you add Keeping to your Google Group, your mailbox is connected. Send a test email to your shared inbox to make sure you are seeing new tickets in Keeping.

Having Trouble?

In your Google Group's settings for "Who can post", make sure "Anyone on the web" is selected.

Login to your Google Group Admin page (often at ) and find the Google Group you want to share with Keeping. Click the "Add Members" button.

https://groups.google.com/
Click "Set Up Forwarding" to see your Forwarding Address
Copy your Forwarding Address to your Clipboard
Click "Add Members" to your Google Group
Add Keeping to your Google Group
Keeping should receive every email, your members No email
Who can post - Anyone on the Web