Connect a Google Group

Use Gmail's forwarding feature to connect an existing Google Group to Keeping.

Keeping is fully compatible with Google Groups. Once you set up a new mailbox, you'll simply add Keeping to your Google Group. Here's how to do that.

Find your Keeping Forwarding Address

On your mailbox settings page, click "Set up Forwarding" to see your Keeping Forwarding Address.

Click "Set Up Forwarding" to see your Forwarding Address

Copy your forwarding address

Copy your forwarding address so you can add it to your Google Group.

Copy your Forwarding Address to your Clipboard

Login to your Google Group Admin page

Login to your Google Group Admin page (often at https://groups.google.com/) and find the Google Group you want to share with Keeping. Click the "Add Members" button.

Click "Add Members" to your Google Group

Add your Keeping forwarding address to the Group

Paste in your Keeping forwarding address that you copied from Step 2, and click 'Add members".

Add Keeping to your Google Group

Adjust how your Group shares email

Since Keeping will send copies of messages to all of your agents, choose "No Email" for each member of the Google Group. This will ensure that your agents do not receive double copies of your support mail. However, make sure the member associated with your Keeping Forwarding Email receives "Each email".

Keeping should receive every email, your members No email

After you add Keeping to your Google Group, your mailbox is connected. Send a test email to your shared inbox to make sure you are seeing new tickets in Keeping.

Having Trouble?

In your Google Group's settings for "Who can post", make sure "Anyone on the web" is selected.

Who can post - Anyone on the Web