Connect a Google Group
Use Gmail's forwarding feature to connect an existing Google Group to Keeping.
Last updated
Use Gmail's forwarding feature to connect an existing Google Group to Keeping.
Last updated
Keeping is fully compatible with Google Groups. Once you set up a new mailbox, you'll simply add Keeping to your Google Group. Here's how to do that.
On your mailbox settings page, click "Set up Forwarding" to see your Keeping Forwarding Address.
Copy your forwarding address so you can add it to your Google Group.
Login to your Google Group Admin page (often at https://groups.google.com/) and find the Google Group you want to share with Keeping. Click the "Add Members" button.
Paste in your Keeping forwarding address that you copied from Step 2, and click 'Add members".
Since Keeping will send copies of messages to all of your agents, choose "No Email" for each member of the Google Group. This will ensure that your agents do not receive double copies of your support mail. However, make sure the member associated with your Keeping Forwarding Email receives "Each email".
After you add Keeping to your Google Group, your mailbox is connected. Send a test email to your shared inbox to make sure you are seeing new tickets in Keeping.
In your Google Group's settings for "Who can post", make sure "Anyone on the web" is selected.
