Connecting a mailbox
Connect a shared mailbox to Keeping to have it sync'ed with your team.
In Keeping, a mailbox is where your customers already email you. It's typically a shared account and often is named something like [email protected] or [email protected]. In order to use Keeping, you'll need to connect at least one mailbox.
You can connect a mailbox by logging in directly with "Sign in with Google." Alternatively, you can use email forwarding to send your support mail to Keeping.
Navigate to the mailbox section of your Keeping settings page, and click "Add Mailbox".
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Click "Add Mailbox" to add a new mailbox.
When you reply to your customers with Keeping, it will originate from the shared email address and name you provide here. This is usually the email address where you already receive email from your customers. It might start with something like [email protected] or [email protected]
Provide a name and email address for your Mailbox.
Choose who has access to your new mailbox in the Mailboxes Permissions section. You can always change this later.
Provide permission to your agents.
Read on below to decide how to connect Keeping to your new mailbox.
Activate your Mailbox
There are two main ways to connect a shared mailbox to Keeping. Choose "Sign In With Google" if your shared mailbox is a dedicated email address that you can log into. Otherwise, choose Email Forwarding if your shared mailbox is a Google Group, Alias, or some other email account. See below for specific instructions depending on your situation.
Choose "Sign in with Google" if your mailbox is a dedicated Gmail account where the email address is the same as your support mailbox's address.
Keeping is fully compatible with Google Groups. Since Google Groups duplicates some of Keeping's features, most customers convert their Google Group to a Gmail Alias or dedicated Gmail address after using Keeping. But if you choose, you can add Keeping to your Google Group.
If your shared mailbox is a Gmail Alias on another account, you'll need to use a Gmail filter to selectively forward your support mail to Keeping.
You can add your Keeping email address directly to your web form if you'd like to send support tickets to Keeping.
If your support account isn't a Gmail account that you can login to, or if for some reason you don't want to use "Sign in with Google", you can use forwarding to connect your mailbox to Keeping
Last modified 1yr ago