Connect a shared mailbox to Keeping to have it sync'ed with your team.
What is a Keeping Mailbox?
In Keeping, a mailbox is where your customers already email you. It's typically a shared account and often is named something like [email protected] or [email protected]. In order to use Keeping, you'll need to connect at least one mailbox.
You can connect a mailbox by logging in directly with "Sign in with Google." Alternatively, you can use email forwarding to send your support mail to Keeping.
Creating a New Mailbox
Navigate to the mailbox section of your Keeping settings page, and click Create a New Shared Mailbox.
Click Create a New Shared Mailbox to add a new mailbox.
Enter Shared Mailbox Details
Enter the name and email address for this shared mailbox. Your shared mailbox should be an existing email address. It may be a Google Group, Google Workspace account, or other email address.
Remember that the Mailbox Name will be shown to your customers when they receive a reply via Keeping.
You may also decide who has access to this shared mailbox.
When you reply to your customers with Keeping, it will originate from the shared email address and name you provide here. This is usually the email address where you already receive email from your customers. It might start with something like help@ or support@.
Provide a name and email address for your Mailbox.
Activate the mailbox
Read on below to decide how to connect Keeping to your new mailbox.
Activate your Mailbox
Choosing How to Connect a Mailbox
There are two main ways to connect a shared mailbox to Keeping. Choose "Sign In With Google" if your shared mailbox is a dedicated email address that you can log into. Otherwise, choose Email Forwarding if your shared mailbox is a Google Group, Alias, or some other email account. See below for specific instructions depending on your situation.
My mailbox is an Gmail account that I can login to
Choose "Sign in with Google" if your mailbox is a dedicated Gmail account where the email address is the same as your support mailbox's address.
Keeping is fully compatible with Google Groups. Since Google Groups duplicates some of Keeping's features, most customers convert their Google Group to a Gmail Alias or dedicated Gmail address after using Keeping. But if you choose, you can add Keeping to your Google Group.
If your support account isn't a Gmail account that you can login to, or if for some reason you don't want to use "Sign in with Google", you can use forwarding to connect your mailbox to Keeping
