> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/getting-started/quick-start-for-agents.md).

# Quick start for agents

## Welcome to Keeping!

If you haven't already, starting with a quick overview of Keeping can be helpful<mark style="color:red;">.</mark> Once you have an overview of how Keeping works, read on to learn the basics.

{% hint style="info" %}
**Heads Up!** This guide assumes that an [<mark style="color:red;">admin has already connected</mark>](/help/getting-started/quick-start-for-admins.md) a mailbox to Keeping. You'll need at least one active mailbox to use Keeping.
{% endhint %}

### Accept Your Invite

**An admin must send you an invitation or approve your access request** before you can join your organization.  Once invited, [log in to Keeping](https://app.keeping.com/auth/login) with your Gmail or Google Workspace email address by clicking the **Sign in with Google** button. It should be the same email address approved by your Keeping admin.

<figure><img src="/files/kYyEt1IBR8R8jgm9uNAJ" alt="Sign into Keeping"><figcaption><p>Log in to Keeping with your work Google account.</p></figcaption></figure>

Keeping will ask permission to access your Gmail account when you log in.  **Keeping requires this access** in order to sync your agent account with your mailbox account.

<figure><img src="/files/GLYIgXNH2qeGBwvGjWee" alt="Gmail Permission needed by Keeping"><figcaption><p>Keeping needs permission to access your Gmail.</p></figcaption></figure>

{% hint style="success" %}
**Good to know**: Keeping is SOC 2 Type II certified. Security and safety are at the core of everything we do. We publish our [security policies and procedures](https://keeping.trustshare.com/home) so that you can see how we protect your data.
{% endhint %}

Once you've given Keeping permission to access your Gmail inbox, accept the invite and join your organization.

<figure><img src="/files/UOnuRhax35JwFJ3aDQVl" alt="Accept Keeping Invitation"><figcaption><p>Accept Invite</p></figcaption></figure>

### Install the Browser Extension

Now, it's time to install the Keeping Extension.  Keeping is compatible with Chrome and Safari Browsers.

[<mark style="color:red;">**Install Keeping for Chrome**</mark>](https://chromewebstore.google.com/detail/keeping-the-original-help/mhmcjokmjcnjmlmmbaopcgkbomfdlpcn)

[**Install Keeping for Safari**](https://apps.apple.com/us/app/keeping-for-safari/id1666996817)

<figure><img src="/files/Ml1UtKqgvPGuoUdUYNos" alt="Chrome Webstore - Keeping Extension"><figcaption><p>The Keeping Chrome Extension</p></figcaption></figure>

### Login to the Browser Extension

After you install the Extension, **refresh the browser tab** where you use Gmail.  A Keeping logo should appear in the upper right.  **Click on the Login link to log in** with the email address you used to accept your invitation.

<figure><img src="/files/cSgcAGfR27ABz7Fj0iVy" alt=""><figcaption></figcaption></figure>

### Start Using Keeping

Keeping will start syncing your team's open ticket to your mailbox. You can find your Keeping toolbar in the left sidebar of Gmail.

{% hint style="info" %}
**Good to know:** It may take a few minutes to sync your agent account fully. On your initial sync, Keeping only syncs your team's open tickets.
{% endhint %}

Feel free to start exploring on your own or read on to get an overview of the basics.  And if you are stuck, feel free to drop us a line at <mark style="color:red;"><support@keeping.com>,</mark> and we'll jump in to lend a hand.

<figure><img src="/files/t7HmspAqeadhZGJ6GhvV" alt="Keeping installed in Gmail"><figcaption><p>Keeping in your left Gmail Sidebar.</p></figcaption></figure>