# Pushing tickets into inbox

## What is pushing tickets into your inbox?

If you don't spend all day in a Keeping inbox, you might miss a ticket when you're assigned or "@mentioned."

**You can have a message pushed into your main Gmail inbox when you are "@mentioned" or assigned.**

You can archive the email anytime to remove it from your main Gmail Inbox. The email will automatically archive when the ticket becomes " Closed ".

### Enable in your Preferences

You can choose to push a Keeping ticket into your main Gmail inbox when:

* A ticket is assigned to you
* You are @ mentioned in a Note

<figure><img src="/files/VQdpXeydjCW58QiYzgKS" alt=""><figcaption><p>Access Keeping Settings</p></figcaption></figure>

![Enable in your Keeping preferences](/files/LCvH0MqkzNxlRthCt4to)


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.