Pushing tickets into inbox
When and how Keeping can push tickets into your main Gmail inbox.
What is pushing tickets into your inbox?
If you don't spend all day in a Keeping inbox, you might miss a ticket when you're assigned or "@mentioned."
You can have a message pushed into your main Gmail inbox when you are "@mentioned" or assigned.
You can archive the email anytime to remove it from your main Gmail Inbox. The email will automatically archive when the ticket becomes " Closed ".
Enable in your Preferences
You can choose to push a Keeping ticket into your main Gmail inbox when:
A ticket is assigned to you
You are @ mentioned in a Note
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