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What is Keeping?
Getting Started
Quick start for admins
Quick start for agents
Using Keeping in Gmail
Keeping and your customer
Keeping Chrome Extension
Fundamentals
Mobile & web access
Converting an email to a ticket
Using the Knowledge Base
Changing ticket status
Assigning a ticket
Editing ticket recipients
Using tags
Enable an autoreply
Creating a new ticket
Collision detection
Email signatures
Private notes
Activity log
Managing spam
Setup
Installing the Chrome Extension
Integrations
Connecting a mailbox
Inviting users
Admin & agent roles
Workflows
What are Workflows?
Creating Workflows
Workflow conditions
Workflow actions
Matching every incoming email
Service Level Agreements
What are SLAs?
Creating an SLA
SLA conditions
SLA actions
Reporting & Analytics
What are Reports?
Classic Reports
Advanced Reports
Preferences
Reversing conversation order
Pushing tickets into inbox
Hiding the Keeping toolbar
Notifications
Set your business hours
Account & Plans
Adding and removing paid seats
Changing billing plans
Changing organization name
Updating your billing information
Pausing your subscription
Cancelling your subscription
Security and Privacy
Security & Privacy Practices
Google Permissions
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Pushing tickets into inbox
When and how Keeping can push tickets into your main Gmail inbox.

What is pushing tickets into your inbox?

If you don't spend all day in a Keeping inbox, it can be easy to miss a ticket when you are assigned or "@mentioned".
If you choose, you can have a message pushed into your main Gmail inbox when you are "@mentioned" or assigned.
When you are done, just "Archive" the message to send it away.

Enable in your Preferences

You can choose to push a Keeping ticket into your main Gmail inbox when:
  • A ticket is assigned to you
  • You are @ mentioned in a Note
Enable in your Keepiing preferences
Preferences - Previous
Reversing conversation order
Next - Preferences
Hiding the Keeping toolbar
Last modified 8mo ago
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What is pushing tickets into your inbox?
Enable in your Preferences