> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/fundamentals/using-tags.md).

# Using tags

## What are tags?

Use tags in Keeping for an easy way to add context to a ticket or keep track of certain topics in your mailbox.  In Keeping, tags are independent from Gmail's own label system.

{% hint style="warning" %}
**Heads up!** Only agents with the *admin* role can create, edit, and manage tags. Once created, any role can assign a tag to a ticket.
{% endhint %}

## Creating Tags

Before you can assign a tag to a Keeping ticket, you'll need to create it in your Keeping settings.  Visit your preferences page and then click on the "Add new tag" button in the upper right.

{% hint style="success" %}
Users with the admin role can also quickly access this page from the Keeping sidebar via the "edit" link next to [the tag dropdown](/help/getting-started/using-keeping-in-gmail.md#creating-and-adding-tags) in Gmail.
{% endhint %}

<figure><img src="/files/OZgQb0Xv2lE9wlN50AUg" alt="Add a Tag to Keeping"><figcaption><p>Add a Tag to Keeping</p></figcaption></figure>

Choose a color and a name for your tag, ensuring the name is under 15 characters. Tags are global by default but can be limited to specific mailboxes if desired.

![Name your tag and give it a color. Choose which mailboxes can access the tag.](/files/3G9L6Q0R4xkjKTX5CKmD)

## Editing and Deleting Tags

On the preferences page, click the pencil icon to edit a tag.  Use the trash can icon to delete it permanently.

{% hint style="danger" %}
**Heads up!** Deleting a tag is permanent and cannot be undone.
{% endhint %}

## Assigning a Tag

When viewing a ticket in Gmail or the Web Portal, you can assign one or more tags using the dropdown.  You can remove a tag by hovering over the tag name and clicking the small "x" that appears.

![Assign a tag using the Sidebar.](/files/sC4nCjtX3m3lxFrkOwNW)