# Using tags

## What are tags?

Use tags in Keeping for an easy way to add context to a ticket or keep track of certain topics in your mailbox.  In Keeping, tags are independent from Gmail's own label system.

{% hint style="warning" %}
**Heads up!** Only agents with the *admin* role can create, edit, and manage tags. Once created, any role can assign a tag to a ticket.
{% endhint %}

## Creating Tags

Before you can assign a tag to a Keeping ticket, you'll need to create it in your Keeping settings.  Visit your preferences page and then click on the "Add new tag" button in the upper right.

{% hint style="success" %}
Users with the admin role can also quickly access this page from the Keeping sidebar via the "edit" link next to [the tag dropdown](https://docs.keeping.com/help/getting-started/using-keeping-in-gmail#creating-and-adding-tags) in Gmail.
{% endhint %}

<figure><img src="https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2F4uFuv7a4hPeFKnNXtnz7%2FTags%20-%20Add%20a%20Tag.png?alt=media&#x26;token=9a65605f-8a06-4816-a16b-5b40c16e611e" alt="Add a Tag to Keeping"><figcaption><p>Add a Tag to Keeping</p></figcaption></figure>

Choose a color and a name for your tag, ensuring the name is under 15 characters. Tags are global by default but can be limited to specific mailboxes if desired.

![Name your tag and give it a color. Choose which mailboxes can access the tag.](https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2FAGXScWC75E6elRQXMBu2%2Fcreate-tag.png?alt=media\&token=e278462f-b21b-4e11-8147-5521fa4cd117)

## Editing and Deleting Tags

On the preferences page, click the pencil icon to edit a tag.  Use the trash can icon to delete it permanently.

{% hint style="danger" %}
**Heads up!** Deleting a tag is permanent and cannot be undone.
{% endhint %}

## Assigning a Tag

When viewing a ticket in Gmail or the Web Portal, you can assign one or more tags using the dropdown.  You can remove a tag by hovering over the tag name and clicking the small "x" that appears.

![Assign a tag using the Sidebar.](https://1058495162-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCHa8WIsJ5Z5NqmPmq5VS%2Fuploads%2F3Mhd352Xy9QszabFu7B7%2FAssign%20a%20tag.png?alt=media\&token=7452d04c-cf7c-4e90-bbee-b7da4d801d93)