# Using tags

## What are tags?

Use tags in Keeping for an easy way to add context to a ticket or keep track of certain topics in your mailbox.  In Keeping, tags are independent from Gmail's own label system.

{% hint style="warning" %}
**Heads up!** Only agents with the *admin* role can create, edit, and manage tags. Once created, any role can assign a tag to a ticket.
{% endhint %}

## Creating Tags

Before you can assign a tag to a Keeping ticket, you'll need to create it in your Keeping settings.  Visit your preferences page and then click on the "Add new tag" button in the upper right.

{% hint style="success" %}
Users with the admin role can also quickly access this page from the Keeping sidebar via the "edit" link next to [the tag dropdown](/help/getting-started/using-keeping-in-gmail.md#creating-and-adding-tags) in Gmail.
{% endhint %}

<figure><img src="/files/OZgQb0Xv2lE9wlN50AUg" alt="Add a Tag to Keeping"><figcaption><p>Add a Tag to Keeping</p></figcaption></figure>

Choose a color and a name for your tag, ensuring the name is under 15 characters. Tags are global by default but can be limited to specific mailboxes if desired.

![Name your tag and give it a color. Choose which mailboxes can access the tag.](/files/3G9L6Q0R4xkjKTX5CKmD)

## Editing and Deleting Tags

On the preferences page, click the pencil icon to edit a tag.  Use the trash can icon to delete it permanently.

{% hint style="danger" %}
**Heads up!** Deleting a tag is permanent and cannot be undone.
{% endhint %}

## Assigning a Tag

When viewing a ticket in Gmail or the Web Portal, you can assign one or more tags using the dropdown.  You can remove a tag by hovering over the tag name and clicking the small "x" that appears.

![Assign a tag using the Sidebar.](/files/sC4nCjtX3m3lxFrkOwNW)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.keeping.com/help/fundamentals/using-tags.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.