Managing spam

Keeping relies on Gmail's spam filtering before creating tickets in your inbox.

Spam and Gmail

Keeping relies on Gmail's spam filtering to keep unwanted tickets out of your mailbox. If Gmail flags an email as spam in your support mailbox, it will not be converted into a ticket. If you find Gmail marking your customers' messages as spam, mark them as "Not Spam" in your support mailbox. Gmail should let future messages through.

Using Workflows to Manage Tickets

If messages are arriving in your inbox that Gmail doesn't mark as spam, but that you do not want to open a Keeping ticket, you can create a Workflow with an "Ignore and Discard" action. See more in our Workflows section.