# Fundamentals

- [Mobile & web access](/help/fundamentals/mobile-and-web-access.md): Keeping has a fully responsive web portal that makes it easy to access your Keeping tickets while on the go.
- [Converting an email to a ticket](/help/fundamentals/converting-an-email-to-a-ticket.md): Learn how to change an email in your personal inbox into a Keeping ticket that is shared with your entire team.
- [Using Templates](/help/fundamentals/using-templates.md): Keeping's Templates lets you store snippets, templates, or canned answers across your team.
- [Changing ticket status](/help/fundamentals/changing-ticket-status.md): How to change the status of a ticket using the Keeping sidebar or when replying to a ticket.
- [Assigning a ticket](/help/fundamentals/assigning-a-ticket.md): Learn how to assign a ticket to one or more of your agents.
- [Editing ticket recipients](/help/fundamentals/editing-ticket-recipients.md): How to change the recipients of a support ticket.
- [Moving a ticket](/help/fundamentals/moving-a-ticket.md): Learn how to move a ticket between shared mailboxes.
- [Sharing a ticket](/help/fundamentals/sharing-a-ticket.md): Learn how to share a read-only version of an email conversation outside of Keeping.
- [Custom Views](/help/fundamentals/custom-views.md): Use custom views to create personalized filters for your personal Keeping inbox.
- [Custom fields](/help/fundamentals/custom-fields.md): Learn how to add custom fields to Keeping.
- [Searching your inbox](/help/fundamentals/searching-your-inbox.md): How to search for tickets when using Keeping on the web.
- [Using tags](/help/fundamentals/using-tags.md): Understand how to use tags in Keeping to organize your support tickets.
- [Enable an autoreply](/help/fundamentals/enable-an-autoreply.md): Learn how to use an autoreply to automatically respond to your customer's first message.
- [Creating a new ticket](/help/fundamentals/creating-a-new-ticket.md): Send an email to your customer from your shared mailbox and create a new support ticket in one go.
- [Collision detection](/help/fundamentals/collision-detection.md): Understand how you can avoid "double emails" to your customer by using Keeping's advanced collision detection.
- [Email signatures](/help/fundamentals/email-signatures.md): How Keeping interacts with your Gmail signatures.
- [Private notes](/help/fundamentals/private-notes.md): Learn about using private notes to store extra information about a ticket that only your team can see.
- [Activity log](/help/fundamentals/activity-log.md): Use Keeping's Activity log to see a history of all of the actions for a particular support ticket.
- [Managing spam](/help/fundamentals/managing-spam.md): Keeping relies on Gmail's spam filtering before creating tickets in your inbox.
- [Shared drafts](/help/fundamentals/shared-drafts.md): Learn how to use the Shared Drafts feature in Keeping.
- [Agent Availability](/help/fundamentals/agent-availability.md): Learn how agents can set their availability status to better handle replies when they are out of the office or unavailable.