Matching every incoming email

Sometimes, you may want to run an action on every email that arrives in a particular mailbox. For example, maybe every incoming email should be assigned to a particular agent, or perhaps tickets arriving in certain mailbox should always be marked with a "high" priority. Here's how to do just that.
Run a Workflow on Every Email
Use a unique phrase and the "Is not equal to" operator to always create a match.
Create and name a new workflow
Create a new workflow
Create an "always true" condition
On Step 2, create a condition that will always be true by using the "Is not equal to" operator. For example, the condition "Email address is not equal to abc123xyz" will always be true, as it is not a valid email address.
Create a condition that is always true.
Create your action as you normally would.
Create an action

Workflows - Previous

Workflow actions

Next - Service Level Agreements

What are SLAs?

Last modified 8mo ago

Copy link

On this page

Run a Workflow on Every Email

Create and name a new workflow

Create an "always true" condition

Create your action as you normally would.