Matching every incoming email
Use this trick to match on every email that arrives in your Keeping mailbox.
Sometimes, you may want to run an action on every email that arrives in a particular mailbox. For example, maybe every incoming email should be assigned to a particular agent, or perhaps tickets arriving in certain mailbox should always be marked with a "high" priority. Here's how to do just that.
Use a unique phrase and the "Is not equal to" operator to always create a match.
Create a new workflow
On Step 2, create a condition that will always be true by using the "Is not equal to" operator. For example, the condition "Email address is not equal to abc123xyz" will always be true, as it is not a valid email address.
Create a condition that is always true.
Create an action
Last modified 1yr ago