> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/fundamentals/searching-your-inbox.md).

# Searching your inbox

#### What is Inbox Search?

When using the Keeping web app (/inbox), Keeping's inbox search lets you quickly find tickets across all your mailboxes using free text and powerful search filters. Type in the search bar at the top of your inbox to search by subject, sender, message content, notes, and more.

#### Using Search Filters

| Filter       | Example                     | What it does                                    |
| ------------ | --------------------------- | ----------------------------------------------- |
| `status:`    | `status:open`               | Filter by ticket status (open, pending, closed) |
| `assignee:`  | `assignee:jane`             | Filter by assigned agent's name or email        |
| `tag:`       | `tag:"billing issue"`       | Filter by tag name                              |
| `priority:`  | `priority:high`             | Filter by priority (low, mid, high, none)       |
| `from:`      | `from:customer@example.com` | Filter by sender or CC email address            |
| `mailbox:`   | `mailbox:support`           | Filter by mailbox name or email                 |
| `ticket_id:` | `ticket_id:SUP-123`         | Jump to a specific ticket by ID or slug         |
| `subject:`   | `subject:invoice`           | Search within subject lines only                |
| `note:`      | `note:refund`               | Search within internal notes only               |
| `before:`    | `before:2025-01-01`         | Show tickets before a date                      |
| `after:`     | `after:2025-06-01`          | Show tickets after a date                       |

#### Combining Filters

 Multiple filters can be used together and are combined with AND logic.


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.keeping.com/help/fundamentals/searching-your-inbox.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.