Searching your inbox

How to search for tickets when using Keeping on the web.

When using the Keeping web app (/inbox), Keeping's inbox search lets you quickly find tickets across all your mailboxes using free text and powerful search filters. Type in the search bar at the top of your inbox to search by subject, sender, message content, notes, and more.

Using Search Filters

Filter
Example
What it does

status:

status:open

Filter by ticket status (open, pending, closed)

assignee:

assignee:jane

Filter by assigned agent's name or email

tag:

tag:"billing issue"

Filter by tag name

priority:

priority:high

Filter by priority (low, mid, high, none)

from:

Filter by sender or CC email address

mailbox:

mailbox:support

Filter by mailbox name or email

ticket_id:

ticket_id:SUP-123

Jump to a specific ticket by ID or slug

subject:

subject:invoice

Search within subject lines only

note:

note:refund

Search within internal notes only

before:

before:2025-01-01

Show tickets before a date

after:

after:2025-06-01

Show tickets after a date

Combining Filters

Multiple filters can be used together and are combined with AND logic.

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