Searching your inbox

How to search for tickets when using Keeping on the web.

What is Inbox Search?

When using the Keeping web app (/inbox), Keeping's inbox search lets you quickly find tickets across all your mailboxes using free text and powerful search filters. Type in the search bar at the top of your inbox to search by subject, sender, message content, notes, and more.

Using Search Filters

Filter	Example	What it does
status:	status:open	Filter by ticket status (open, pending, closed)
assignee:	assignee:jane	Filter by assigned agent's name or email
tag:	tag:"billing issue"	Filter by tag name
priority:	priority:high	Filter by priority (low, mid, high, none)
from:	from:[email protected]	Filter by sender or CC email address
mailbox:	mailbox:support	Filter by mailbox name or email
ticket_id:	ticket_id:SUP-123	Jump to a specific ticket by ID or slug
subject:	subject:invoice	Search within subject lines only
note:	note:refund	Search within internal notes only
before:	before:2025-01-01	Show tickets before a date
after:	after:2025-06-01	Show tickets after a date

Combining Filters

Multiple filters can be used together and are combined with AND logic.