Gmail Inbox Sync

Learn how to disable syncing to your Gmail account.

What is Gmail Inbox Sync?

Keeping syncs tickets directly into each agent's Gmail inbox so you can see and respond to support tickets without leaving Gmail. By default, all mailboxes you have access to will sync tickets into your inbox. If you are not using Keeping in Gmail, you may disable this syncing.

Only disable Gmail Syncing if you are NOT using Keeping inside your Gmail account and are only accessing Keeping via the Keeping web app (/inbox).

Managing Your Sync Settings

1. Go to Preferences in your Keeping settings

2. Scroll to the Email Sync section

3. You'll see a toggle for each mailbox you have access to

4. Turn the toggle on or off to control whether that mailbox's tickets appear in your Gmail inbox

When you re-enable sync for a mailbox, Keeping will automatically sync recent tickets into your inbox. This may take a few minutes.