# Tag intersection analytics

#### What are Tag Intersection Analytics?

The Tags analytics page normally shows one row per tag. Tag Intersection lets you go further -- select 2-4 tags and see a combined row showing stats for tickets that match **all** of those tags.

This is useful for answering questions like "How many tickets were tagged both 'Billing' AND 'Urgent' last month?" or "What's the average response time for tickets tagged 'VIP' AND 'Bug Report'?"

#### How to Use Tag Intersection

1. Go to **Analytics > Tags**
2. Above the tags table, you'll see a **tag selector dropdown**
3. Select **2-4 tags** using the checkboxes
4. Click **Add Row**
5. A new row will appear at the bottom of the table showing combined stats for tickets matching all selected tags

#### Understanding the Results

* **New** and **Closed** columns show counts for tickets that have all of the selected tags
* **Response Time** and **Resolution Time** show averages for those tickets
* **Open** and **Pending** columns show N/A (these can't be computed for tag combinations)
* Intersection rows are pinned at the bottom of the table and won't move when you sort

#### Tips

* You can add up to **5 intersection rows** at a time
* Intersection rows are included when you **export to CSV**
* Rows are **ephemeral** -- they'll disappear if you navigate away from the page
* The tag selector resets after each row is added, so you can quickly build multiple combinations