Learn how to generate reports for tickets that contain multiple tags.
What are Tag Intersection Analytics?
The Tags analytics page normally shows one row per tag. Tag Intersection lets you go further -- select 2-4 tags and see a combined row showing stats for tickets that match all of those tags.
This is useful for answering questions like "How many tickets were tagged both 'Billing' AND 'Urgent' last month?" or "What's the average response time for tickets tagged 'VIP' AND 'Bug Report'?"
How to Use Tag Intersection
Go to Analytics > Tags
Above the tags table, you'll see a tag selector dropdown
Select 2-4 tags using the checkboxes
Click Add Row
A new row will appear at the bottom of the table showing combined stats for tickets matching all selected tags
Understanding the Results
New and Closed columns show counts for tickets that have all of the selected tags
Response Time and Resolution Time show averages for those tickets
Open and Pending columns show N/A (these can't be computed for tag combinations)
Intersection rows are pinned at the bottom of the table and won't move when you sort
Tips
You can add up to 5 intersection rows at a time
Intersection rows are included when you export to CSV
Rows are ephemeral -- they'll disappear if you navigate away from the page
The tag selector resets after each row is added, so you can quickly build multiple combinations
