What is the Keeping MCP server?

The Keeping MCP server lets you connect Keeping to AI tools like Claude, ChatGPT, Cursor, and others that support the Model Context Protocol (MCP).

What is an MCP server?

An MCP (Model Context Protocol) server is a way to give AI assistants like Claude or ChatGPT secure, direct access to the tools and data they need to help you.

Think of it like a universal adapter - instead of copying and pasting information back and forth between your apps and an AI chat window, an MCP server lets the AI read your data and take actions on your behalf, with your permission. It's an open standard, which means it works the same way across different AI tools, so you set it up once and any compatible assistant can use it.

The Keeping MCP Server

The Keeping MCP server lets you connect your helpdesk to AI tools like Claude, ChatGPT, Cursor, and others that support the Model Context Protocol (MCP). Once connected, your AI assistant can read and manage your support conversations, look up customers, check team performance, and more — all using your existing Keeping account and permissions.

What Can the MCP Server Do?

The Keeping MCP server provides 33 tools organized into three categories:

Read Tools

These tools let your AI assistant retrieve information from your helpdesk:

Tool	Description
Get Me	Returns your identity and accessible resources
Search Conversations	Search conversations using structured queries
Get Conversation	Retrieve a single conversation with full details
List Conversations	List conversations with filtering and pagination
Get Conversation Messages	Get messages for a conversation with previews
Get Notes	Get internal notes for a conversation
Get Draft Messages	Get draft messages for a conversation
List Mailboxes	List all mailboxes you can access
List Agents	List team members
List Tags	List all available tags
List Templates	List canned response templates
Get Current Counters	Get ticket counts by status
Get SLA Violations	Get conversations that have breached SLA
Get Activity	Get the activity log for a conversation

Analytics Tools

These tools provide reporting and performance metrics.

Tool	Description
Get Team Report	Team performance overview for a date range
Get Ticket Report	Ticket volume over time (daily new/closed/open)
Get Message Report	Message volume over time (daily sent/received)
Get My Highlights	Quick personal performance snapshot
Get Agent Report	Individual agent performance over time
Get Tag Report	Tag performance metrics
Get Tag Intersection Report	Stats for conversations matching multiple tags
Get CSAT Report	Customer satisfaction scores and ratings

Write Tools

These tools let your AI assistant take actions in your shared inbox:

Tool	Description
Create Draft Message	Draft a reply on a conversation
Edit Draft Message	Update an existing draft
Delete Draft Message	Remove a draft
Create Conversation	Create a new ticket
Change Status	Set a conversation to open, pending, or closed
Change Assignments	Assign or unassign agents
Change Tags	Add or remove tags
Change Priority	Set priority to low, medium, or high
Add Note	Add an internal note to a conversation
Move Conversation	Move a conversation to a different mailbox
Generate Share Link	Create a public share link for a conversation

Write tools create drafts - they do not send messages directly. Sending always happens from within the Keeping app to ensure human review.

Usage Examples

Once connected, you can ask your AI assistant things like:

Reading data:

• "Show me all open tickets in the Support mailbox"

• "Find conversations tagged 'billing' from the last week"

• "What are my current SLA violations?"

• "List all available templates"

Taking action:

• "Draft a reply to ticket SUP-42 using the 'refund confirmation' template"

• "Assign the latest unassigned ticket to Sarah"

• "Tag conversation SUP-108 as 'urgent' and set priority to high"

• "Add an internal note to SUP-55: 'Customer called — prefers phone follow-up'"

Analytics:

• "How many tickets did the team close this week?"

• "Show me response time trends for the last 30 days"

• "What's our CSAT score this month?"

Privacy & Terms

Your data is handled according to Keeping's existing privacy and security practices. The MCP server:

• Only accesses data your account already has permission to view

• Does not store conversation content beyond what's needed to fulfill requests

• Logs tool usage for audit and security purposes

• Respects all existing team permissions and mailbox access controls

For full details, see our Privacy Policy and Terms of Service.