# Help

## Help

- [What is Keeping?](https://docs.keeping.com/help/what-is-keeping.md): Learn how Keeping works and how you can use it to assign, track, and prioritize customer support email right inside your Gmail inbox.
- [Quick start for admins](https://docs.keeping.com/help/getting-started/quick-start-for-admins.md): Learn how to get a shared mailbox connected on Keeping.
- [Quick start for agents](https://docs.keeping.com/help/getting-started/quick-start-for-agents.md): Everything you need to know to accept your invite and join your teammates inside Keeping.
- [Using Keeping in Gmail](https://docs.keeping.com/help/getting-started/using-keeping-in-gmail.md): Everything you need to know to understand the basics of using Keeping inside Gmail.
- [Keeping and your customer](https://docs.keeping.com/help/getting-started/keeping-and-your-customer.md): Understand what your customer sees when you use Keeping and how it's different from other help desks.
- [Mobile & web access](https://docs.keeping.com/help/fundamentals/mobile-and-web-access.md): Keeping has a fully responsive web portal that makes it easy to access your Keeping tickets while on the go.
- [Converting an email to a ticket](https://docs.keeping.com/help/fundamentals/converting-an-email-to-a-ticket.md): Learn how to change an email in your personal inbox into a Keeping ticket that is shared with your entire team.
- [Using Templates](https://docs.keeping.com/help/fundamentals/using-templates.md): Keeping's Templates lets you store snippets, templates, or canned answers across your team.
- [Changing ticket status](https://docs.keeping.com/help/fundamentals/changing-ticket-status.md): How to change the status of a ticket using the Keeping sidebar or when replying to a ticket.
- [Assigning a ticket](https://docs.keeping.com/help/fundamentals/assigning-a-ticket.md): Learn how to assign a ticket to one or more of your agents.
- [Editing ticket recipients](https://docs.keeping.com/help/fundamentals/editing-ticket-recipients.md): How to change the recipients of a support ticket.
- [Moving a ticket](https://docs.keeping.com/help/fundamentals/moving-a-ticket.md): Learn how to move a ticket between shared mailboxes.
- [Sharing a ticket](https://docs.keeping.com/help/fundamentals/sharing-a-ticket.md): Learn how to share a read-only version of an email conversation outside of Keeping.
- [Custom Views](https://docs.keeping.com/help/fundamentals/custom-views.md): Use custom views to create personalized filters for your personal Keeping inbox.
- [Custom fields](https://docs.keeping.com/help/fundamentals/custom-fields.md): Learn how to add custom fields to Keeping.
- [Searching your inbox](https://docs.keeping.com/help/fundamentals/searching-your-inbox.md): How to search for tickets when using Keeping on the web.
- [Using tags](https://docs.keeping.com/help/fundamentals/using-tags.md): Understand how to use tags in Keeping to organize your support tickets.
- [Enable an autoreply](https://docs.keeping.com/help/fundamentals/enable-an-autoreply.md): Learn how to use an autoreply to automatically respond to your customer's first message.
- [Creating a new ticket](https://docs.keeping.com/help/fundamentals/creating-a-new-ticket.md): Send an email to your customer from your shared mailbox and create a new support ticket in one go.
- [Collision detection](https://docs.keeping.com/help/fundamentals/collision-detection.md): Understand how you can avoid "double emails" to your customer by using Keeping's advanced collision detection.
- [Email signatures](https://docs.keeping.com/help/fundamentals/email-signatures.md): How Keeping interacts with your Gmail signatures.
- [Private notes](https://docs.keeping.com/help/fundamentals/private-notes.md): Learn about using private notes to store extra information about a ticket that only your team can see.
- [Activity log](https://docs.keeping.com/help/fundamentals/activity-log.md): Use Keeping's Activity log to see a history of all of the actions for a particular support ticket.
- [Managing spam](https://docs.keeping.com/help/fundamentals/managing-spam.md): Keeping relies on Gmail's spam filtering before creating tickets in your inbox.
- [Shared drafts](https://docs.keeping.com/help/fundamentals/shared-drafts.md): Learn how to use the Shared Drafts feature in Keeping.
- [Agent Availability](https://docs.keeping.com/help/fundamentals/agent-availability.md): Learn how agents can set their availability status to better handle replies when they are out of the office or unavailable.
- [Installing the Chrome Extension](https://docs.keeping.com/help/setup/installing-the-chrome-extension.md): Learn how to install the Keeping Chrome Extension in your Gmail account.
- [Installing the Safari Extension](https://docs.keeping.com/help/setup/installing-the-safari-extension.md): Learn how to install the Keeping Safari Extension in your Gmail account.
- [Integrations](https://docs.keeping.com/help/setup/integrations.md): Keeping's integrations connect your support tickets to other tools.
- [Asana](https://docs.keeping.com/help/setup/integrations/asana.md): Link Keeping tickets to Asana tasks from inside Gmail.
- [ClickUp](https://docs.keeping.com/help/setup/integrations/clickup.md): Link Keeping tickets to ClickUp tasks from inside Gmail.
- [monday.com](https://docs.keeping.com/help/setup/integrations/monday.com.md): Link Keeping tickets to monday.com tasks from inside Gmail.
- [HubSpot](https://docs.keeping.com/help/setup/integrations/hubspot.md): See your HubSpot leads, contacts, and companies right inside Gmail.
- [Jira](https://docs.keeping.com/help/setup/integrations/jira.md): Link Keeping tickets to Jira issues from inside Gmail.
- [Linear](https://docs.keeping.com/help/setup/integrations/linear.md): Link Keeping tickets to Linear issues from inside Gmail.
- [Salesforce](https://docs.keeping.com/help/setup/integrations/salesforce.md): Learn how to connect Salesforce to Keeping.
- [Shortcut](https://docs.keeping.com/help/setup/integrations/shortcut.md): Link Keeping tickets to Shortcut stories from inside Gmail.
- [Shopify](https://docs.keeping.com/help/setup/integrations/shopify.md): See your customer's Shopify order info right inside Gmail.
- [Slack](https://docs.keeping.com/help/setup/integrations/slack.md): Learn how to use Keeping's integration with Slack.
- [WooCommerce](https://docs.keeping.com/help/setup/integrations/woocommerce.md): Learn how to connect WooCommerce to Keeping.
- [Zapier](https://docs.keeping.com/help/setup/integrations/zapier.md): Use Zapier to connect Keeping to hundreds of other tools.
- [Connecting a mailbox](https://docs.keeping.com/help/setup/connecting-a-mailbox.md): Connect a shared mailbox to Keeping to have it sync'ed with your team.
- [Sign in with Google](https://docs.keeping.com/help/setup/connecting-a-mailbox/sign-in-with-google.md): When and how to use "Sign in with Google" to connect a shared mailbox to Keeping.
- [Connect a Google Group](https://docs.keeping.com/help/setup/connecting-a-mailbox/connect-a-google-group.md): Use Gmail's forwarding feature to connect an existing Google Group to Keeping.
- [Connect a Gmail Alias](https://docs.keeping.com/help/setup/connecting-a-mailbox/connect-a-gmail-alias.md): Use Gmail's filters and forwarding to use an existing Gmail Alias with Keeping.
- [Forwarding your mailbox](https://docs.keeping.com/help/setup/connecting-a-mailbox/forwarding-your-mailbox.md): Step by step instructions on how to forward your shared mailbox email to Keeping.
- [Custom domains](https://docs.keeping.com/help/setup/connecting-a-mailbox/custom-domains.md)
- [Connect a web form](https://docs.keeping.com/help/setup/connecting-a-mailbox/connect-a-web-form.md): How to connect a web form directly to Keeping.
- [Disconnecting a mailbox](https://docs.keeping.com/help/setup/connecting-a-mailbox/disconnecting-a-mailbox.md): How to disconnect a mailbox from Keeping.
- [Inviting users](https://docs.keeping.com/help/setup/inviting-users.md): Learn how to invite your team to Keeping.
- [Admin & agent roles](https://docs.keeping.com/help/setup/admin-and-agent-roles.md): Understand the difference between the various roles inside Keeping.
- [Manually updating the Extension](https://docs.keeping.com/help/setup/manually-updating-the-extension.md): Learn how to force an update of the Keeping Chrome Extension.
- [Auto close stale tickets](https://docs.keeping.com/help/setup/auto-close-stale-tickets.md): Learn how to have Keeping automatically close tickets with no activity.
- [What is the Keeping MCP server?](https://docs.keeping.com/help/mcp-server/what-is-the-keeping-mcp-server.md): The Keeping MCP server lets you connect Keeping to AI tools like Claude, ChatGPT, Cursor, and others that support the Model Context Protocol (MCP).
- [Connecting to Keeping's MCP server](https://docs.keeping.com/help/mcp-server/connecting-to-keepings-mcp-server.md): How to connect to Keeping's MCP server.
- [What are Workflows?](https://docs.keeping.com/help/workflows/what-are-workflows.md): Learn how to use a Keeping Workflow to automate your inbox.
- [Creating Workflows](https://docs.keeping.com/help/workflows/creating-workflows.md): How to create and edit a new Keeping Workflow.
- [Workflow conditions](https://docs.keeping.com/help/workflows/workflow-conditions.md): Understand how the various conditions match when using a Workflow.
- [Workflow actions](https://docs.keeping.com/help/workflows/workflow-actions.md): Learn how to apply an action when a workflow matches a condition.
- [Round Robin assignment](https://docs.keeping.com/help/workflows/round-robin-assignment.md): Learn how to Round Robin ticket assignment works in Keeping.
- [What are SLAs?](https://docs.keeping.com/help/service-level-agreements/what-are-slas.md): Understand how to use a Service Level Agreement (SLA) to improve your team's performance.
- [Creating an SLA](https://docs.keeping.com/help/service-level-agreements/creating-an-sla.md): How to create an SLA in Keeping.
- [SLA conditions](https://docs.keeping.com/help/service-level-agreements/sla-conditions.md): How to set conditions to trigger your SLA in Keeping.
- [SLA actions](https://docs.keeping.com/help/service-level-agreements/sla-actions.md): SLA Actions run when an SLA Violation occurs
- [What are CSAT Ratings?](https://docs.keeping.com/help/satisfaction-ratings-csat/what-are-csat-ratings.md): Learn how to use Satisfaction Ratings (CSAT) to better understand how your customers feel about your email interactions.
- [Enabling Satisfaction Ratings](https://docs.keeping.com/help/satisfaction-ratings-csat/enabling-satisfaction-ratings.md): How to enable Satisfaction Ratings (CSAT) in Keeping.
- [Customizing the CSAT widget](https://docs.keeping.com/help/satisfaction-ratings-csat/customizing-the-csat-widget.md): Learn how to customize the CSAT widget.
- [CSAT Reports](https://docs.keeping.com/help/satisfaction-ratings-csat/csat-reports.md): See your CSAT ratings inside Keeping's reporting and analytics.
- [What are Reports?](https://docs.keeping.com/help/reporting-and-analytics/what-are-reports.md): Learn how to use Keeping's reports and what is measured.
- [Classic Reports](https://docs.keeping.com/help/reporting-and-analytics/classic-reports.md): Use Keeping's classic reports for high level statistics.
- [Setting work schedules](https://docs.keeping.com/help/reporting-and-analytics/classic-reports/setting-work-schedules.md): Understand how to set a work schedule for your agent.
- [First response time](https://docs.keeping.com/help/reporting-and-analytics/classic-reports/first-response-time.md): How Keeping calculates First Response Time.
- [Advanced Reports](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports.md): Keeping's Advanced Reporting provides deep insights into the performance of your team.
- [Team performance](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports/team-performance.md): Track your team's performance and when they are busiest.
- [Agent performance](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports/agent-performance.md): Track individual agent performance on the Agents section of Advanced Reporting.
- [Ticket statistics](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports/ticket-statistics.md): Ticket level statistics for your mailbox and tags.
- [Message statistics](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports/message-statistics.md): Message (or email) level statistics in Advanced Reports.
- [Export to CSV](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports/export-to-csv.md)
- [Tag intersection analytics](https://docs.keeping.com/help/reporting-and-analytics/advanced-reports/tag-intersection-analytics.md): Learn how to generate reports for tickets that contain multiple tags.
- [Reversing conversation order](https://docs.keeping.com/help/preferences/reversing-conversation-order.md): Use Reverse Conversation Order to reply from the "top" of the stack inside Gmail.
- [Pushing tickets into inbox](https://docs.keeping.com/help/preferences/pushing-tickets-into-inbox.md): When and how Keeping can push tickets into your main Gmail inbox.
- [Hiding the Keeping toolbar](https://docs.keeping.com/help/preferences/hiding-the-keeping-toolbar.md): How to hide the Keeping toolbar in Gmail accounts where you do not use Keeping.
- [Close & Next](https://docs.keeping.com/help/preferences/close-and-next.md): Learn how to change Gmail's "next message" button, so it also closes the current Keeping ticket.
- [Personal Inbox Signature](https://docs.keeping.com/help/preferences/personal-inbox-signature.md)
- [Notifications](https://docs.keeping.com/help/preferences/notifications.md): Learn about the various ways Keeping can notify you about new activity.
- [Desktop Notifications](https://docs.keeping.com/help/preferences/notifications/desktop-notifications.md): Use Desktop notifications to be notified when you are not inside Gmail.
- [Browser permissions](https://docs.keeping.com/help/preferences/notifications/browser-permissions.md): How to make sure you give permission to Keeping to send you desktop notifications.
- [Inside Gmail](https://docs.keeping.com/help/preferences/notifications/inside-gmail.md): Use the Keeping logo to see recent activity inside Keeping.
- [Set your business hours](https://docs.keeping.com/help/preferences/set-your-business-hours.md): Set your business hours to correctly calculate response time.
- [Gmail Inbox Sync](https://docs.keeping.com/help/preferences/gmail-inbox-sync.md): Learn how to disable syncing to your Gmail account.
- [Adding and removing paid seats](https://docs.keeping.com/help/account-and-plans/adding-and-removing-paid-seats.md): How to add or remove paid seats inside Keeping.
- [Changing billing plans](https://docs.keeping.com/help/account-and-plans/changing-billing-plans.md): How to change your billing plan, and why you may not be able to downgrade.
- [Changing organization name](https://docs.keeping.com/help/account-and-plans/changing-organization-name.md): Learn how to change your organization name.
- [Updating your billing information](https://docs.keeping.com/help/account-and-plans/updating-your-billing-information.md): Use our billing portal to update your billing information like credit card or billing address.
- [Pausing your subscription](https://docs.keeping.com/help/account-and-plans/pausing-your-subscription.md): How to pause your subscription when you may not be using Keeping but need to preserve your data.
- [Cancelling your subscription](https://docs.keeping.com/help/account-and-plans/cancelling-your-subscription.md): How to cancel your Keeping subscription.
- [Toolbar Not Refreshing](https://docs.keeping.com/help/troubleshooting-and-faqs/toolbar-not-refreshing.md): Here's what to check if your toolbar isn't refreshing in Gmail.
- [HIPAA Security Configuration Requirements](https://docs.keeping.com/help/security-and-privacy/hipaa-security-configuration-requirements.md): The configuration requirements that apply to every HIPAA Enabled Account on Keeping.
- [Security & Privacy Practices](https://docs.keeping.com/help/security-and-privacy/security-and-privacy-practices.md): Learn about Keeping's security and privacy practices.
- [Google Permissions](https://docs.keeping.com/help/security-and-privacy/google-permissions.md): Learn about the permission Keeping needs to sync support email to your account.