> For the complete documentation index, see [llms.txt](https://docs.keeping.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeping.com/help/what-is-keeping.md).

# What is Keeping?

Learn how Keeping works and how you can use it to assign, track, and prioritize customer support email, in Gmail, in the Keeping Inbox on the web, or from your AI assistant.

**Keeping** is a customer support tool that works with Gmail. Your team can work every ticket in the [Keeping Inbox](/help/the-keeping-inbox/welcome-to-the-new-inbox.md), a web app that needs no installation, or inside Gmail after installing Keeping's [Chrome Extension](https://chrome.google.com/webstore/detail/keeping-the-original-help/mhmcjokmjcnjmlmmbaopcgkbomfdlpcn) or [Safari Extension](https://apps.apple.com/us/app/keeping-for-safari/id1666996817). Both show the same tickets, so teammates can mix the two. You can also work with Keeping from [your AI assistant](#use-keeping-from-your-ai-assistant).

Keeping is **built for teams that do more than just customer support**. It comes with everything you need to get a handle on your shared inbox without all the clutter and confusion of a tool like Zendesk.

Our mission is to make customer support **fast and simple**, whether you work in Gmail or in the Keeping Inbox.

## A Quick Overview

**Got 3 minutes?** Check out a video overview of Keeping.

{% embed url="<https://katsuventures.wistia.com/medias/u6qqgu3nef?embedType=iframe&videoFoam=true&videoWidth=640>" %}

{% hint style="info" %}
**Good to know:** Keeping requires that you have a Google Workspace, Gmail, or GSuite account. The Keeping Inbox works in any modern browser, and the Gmail integration works with Safari or Chrome.
{% endhint %}

## Use Keeping from your AI assistant

Keeping also works inside your AI assistant. The Keeping MCP server connects your helpdesk to Claude, ChatGPT, Gemini, Cursor, or any other AI assistant that can connect to an MCP server (Model Context Protocol). Once connected, you can ask your assistant, in plain language, to:

* find and summarize tickets, such as *"Show me all open tickets in the Support mailbox"*
* draft replies, add internal notes, assign tickets, and change tags, status, or priority
* pull reports, such as *"How many tickets did the team close this week?"*
* if you're an admin, set up your company, such as inviting agents or creating tags, workflows, and SLAs

Your assistant uses your own Keeping account and permissions, and you choose whether it can only read or can also make changes. It creates drafts but never sends a message for you, so a person always reviews before anything goes out.

{% content-ref url="/pages/p0DxLFQ2jsaAbxWqMQiy" %}
[What is the Keeping MCP server?](/help/mcp-server/what-is-the-keeping-mcp-server.md)
{% endcontent-ref %}

{% content-ref url="/pages/XYg0DThf32yCNYxnhQxb" %}
[Connecting to Keeping's MCP server](/help/mcp-server/connecting-to-keepings-mcp-server.md)
{% endcontent-ref %}

## How Keeping Works

When you connect a shared mailbox to Keeping, every message sent by your customers is sync'ed to the work or personal Gmail of your team members. And when a team member replies, that message is sent via your shared inbox back to your customer and it is also sync'ed with the entire team. This keeps everyone in the loop without messy cc:s or forwarding around email.

Of course, every Keeping ticket can be assigned, prioritized, or discussed right inside Gmail or the Keeping Inbox. All of Keeping's features are meant to be **powerful & simple** so you can stay on top of your shared mailbox.

### Guides: Jump right in

Follow our handy guides to get started on the basics as quickly as possible:

{% content-ref url="/pages/HuZxVtD7DUQoZ59SSt1A" %}
[Quick start for admins](/help/getting-started/quick-start-for-admins.md)
{% endcontent-ref %}

{% content-ref url="/pages/uqEm1hIPKBu0urIQtZch" %}
[Quick start for agents](/help/getting-started/quick-start-for-agents.md)
{% endcontent-ref %}

{% content-ref url="/pages/x1wTmCo1cuYFUu7vtVyf" %}
[Welcome to the new Inbox](/help/the-keeping-inbox/welcome-to-the-new-inbox.md)
{% endcontent-ref %}

{% content-ref url="/pages/DeifFFIGe1Lt66nNouTw" %}
[Using Keeping in Gmail](/help/getting-started/using-keeping-in-gmail.md)
{% endcontent-ref %}

### Fundamentals: Dive a little deeper

Learn the fundamentals of Keeping to get a deeper understanding of our main features:

{% content-ref url="/pages/dFXRH1cgwNEScxEOEAWH" %}
[Mobile access](/help/fundamentals/mobile-and-web-access.md)
{% endcontent-ref %}

{% content-ref url="/pages/ZqJnJ9288UzzHNUCOyuJ" %}
[Assigning a ticket](/help/fundamentals/assigning-a-ticket.md)
{% endcontent-ref %}

{% content-ref url="/pages/um2LRae9FX2nRdYXOTRU" %}
[Using Templates](/help/fundamentals/using-templates.md)
{% endcontent-ref %}

{% content-ref url="/pages/BXXgPK8ZbktLtndQ8jOu" %}
[Changing ticket status](/help/fundamentals/changing-ticket-status.md)
{% endcontent-ref %}